Open to opportunities

adam edward

@adamedward

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Experienced client-focused professional with a strong background in banking.

Malaysia

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What I'm looking for

I am looking for a role that values effective communication and offers opportunities for growth and learning.

With 9 years of experience in client-focused roles, I have honed my skills in effective communication and adaptability. My journey began in banking, where I spent 5 years at CIMB Berhad, assisting clients with their inquiries and ensuring compliance with financial regulations. My commitment to professionalism and empathy allowed me to build strong relationships with a diverse clientele, from everyday users to high-net-worth individuals.

Transitioning to freelancing, I expanded my expertise through various entrepreneurial ventures, including market research and remote AI-related projects. This experience deepened my understanding of language, context, and user interaction, enabling me to deliver exceptional customer service as a Grab driver and manage small-scale agricultural projects. I take pride in my ability to adapt quickly to new systems and challenges, always striving for excellence in every task I undertake.

Experience

Work history, roles, and key accomplishments

Current

Self Employed

Current

Self Employed

Dec 2020 - Present (4 years 6 months)

Independently generated income through diverse ventures, including providing excellent customer service as an e-hailing driver and managing small-scale agricultural projects. Performed translation work for international clients and contributed to AI development companies through data entry and survey tasks.

Freelancing Customer Service Translation Data Entry Market Research Project Management AI Development Communication

Customer Service Officer

CIMB Berhad

Dec 2015 - Dec 2020 (5 years)

Assisted clients with banking inquiries, ensuring clear and professional communication while handling account openings and inspections in compliance with financial regulations. Delivered consistent customer service, resolving issues with empathy, and managed cash stocks securely while contributing ideas for sales and workflow improvement.

Customer Service Banking Operations Communication Cash Management Sales Support Empathy

Admin cum Account Officer/Data Entry

Azmi & Co (Sabah)

Mar 2014 - Nov 2015 (1 year 8 months)

Generated accurate reports and managed daily account records, ensuring legal and administrative clarity for sales activities. Demonstrated adaptability by undertaking varied tasks and improving data and file management processes to meet evolving needs.

Data Entry Account Management Administrative Support