Open to opportunities

Aie Yoshiuuio

@aieyoshiuuio

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Dedicated customer service professional with strong moderation and fraud-resolution experience.

Malaysia

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What I'm looking for

I seek a customer-facing role in inbound support or moderation where I can resolve escalations, apply policy knowledge, collaborate with skilled teams, and grow professionally while delivering excellent customer satisfaction.

I am a dedicated customer service professional with extensive experience in inbound call centres, live chat support, and content moderation across Southeast Asian markets. I thrive in high-pressure environments, handle escalations, and prioritize accurate, timely resolution to ensure customer satisfaction.

In content moderation roles I applied complex policies and used VLMS to analyze risk, flag policy violations, and suggest workflow improvements through daily data analysis. I have handled multi-country support and fraud-management escalation, consistently creating reports and collaborating with teams to improve processes.

I have been recognized with internal awards for performance and resilience, led annual team-building logistics, and continuously pursue professional development in conflict management, Lean/Six Sigma fundamentals, and business writing.

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Experience

Work history, roles, and key accomplishments

Content Moderator

Byte Precision Sdn Bhd

Jun 2022 - Aug 2025 (3 years 2 months)

Reviewed short-video content for Southeast Asian markets, applying local policies and conducting risk assessments to maintain community safety; used daily data analysis to identify workflow improvements and recommend solutions.

Content Moderation Risk Assessment Data Analysis Quality Control

Risk Fraud Management

Transcosmos (M) Sdn Bhd

Apr 2021 - May 2022 (1 year 1 month)

Handled escalations for fraud customers for Foodpanda across six APAC countries, providing accurate case assessments and resolutions while adhering to communication procedures and policies.

Fraud Investigation Escalation Management Case Management Customer Support

Customer Service Live Chat

Webhelp APAC

Jun 2020 - Apr 2021 (10 months)

Managed high-volume live chat support for Shopee Malaysia, handling up to four concurrent chats, resolving complaints, creating reports, and coordinating backlog resolution.

Live Chat Support Multitasking Customer Support Reporting

Customer Service Professional

Brandt International Sdn Bhd

Feb 2020 - May 2020 (3 months)

Handled high-volume inbound calls for Grab, documenting issues, creating reports, and delivering timely follow-up to resolve customer complaints and achieve satisfaction.

Reporting CRM Communication Time Management

Corporate Resolution Team

CXL Executive Sdn Bhd

Nov 2015 - Dec 2017 (2 years 1 month)

Served corporate customers by resolving inquiries and complaints, researching solutions, maintaining databases, and escalating unresolved issues to ensure proper resolution.

Customer Solutions Escalation Management Database Management Problem Solving

Telemarketer

Nov 2014 - Feb 2015 (3 months)

Conducted outbound calls to offer UniFi internet installations, providing accurate product information and managing customer objections to drive sales outcomes.

Telemarketing Outbound Sales Product Knowledge Communication

Telemarketer Cum Customer Service

Bank Simpanan Nasional

Jan 2013 - Oct 2014 (1 year 9 months)

Performed outbound calls to offer Allianz insurance products, delivering accurate information and supporting customer inquiries to meet sales and service targets.

Telemarketing Customer Service Insurance Sales Outbound Calling