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@aieyoshiuuio
Dedicated customer service professional with strong moderation and fraud-resolution experience.
I am a dedicated customer service professional with extensive experience in inbound call centres, live chat support, and content moderation across Southeast Asian markets. I thrive in high-pressure environments, handle escalations, and prioritize accurate, timely resolution to ensure customer satisfaction.
In content moderation roles I applied complex policies and used VLMS to analyze risk, flag policy violations, and suggest workflow improvements through daily data analysis. I have handled multi-country support and fraud-management escalation, consistently creating reports and collaborating with teams to improve processes.
I have been recognized with internal awards for performance and resilience, led annual team-building logistics, and continuously pursue professional development in conflict management, Lean/Six Sigma fundamentals, and business writing.
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Work history, roles, and key accomplishments
Byte Precision Sdn Bhd
Jun 2022 - Aug 2025 (3 years 2 months)
Reviewed short-video content for Southeast Asian markets, applying local policies and conducting risk assessments to maintain community safety; used daily data analysis to identify workflow improvements and recommend solutions.
Transcosmos (M) Sdn Bhd
Apr 2021 - May 2022 (1 year 1 month)
Handled escalations for fraud customers for Foodpanda across six APAC countries, providing accurate case assessments and resolutions while adhering to communication procedures and policies.
Webhelp APAC
Jun 2020 - Apr 2021 (10 months)
Managed high-volume live chat support for Shopee Malaysia, handling up to four concurrent chats, resolving complaints, creating reports, and coordinating backlog resolution.
Brandt International Sdn Bhd
Feb 2020 - May 2020 (3 months)
Handled high-volume inbound calls for Grab, documenting issues, creating reports, and delivering timely follow-up to resolve customer complaints and achieve satisfaction.
CXL Executive Sdn Bhd
Nov 2015 - Dec 2017 (2 years 1 month)
Served corporate customers by resolving inquiries and complaints, researching solutions, maintaining databases, and escalating unresolved issues to ensure proper resolution.
Log In Service Sdn Bhd
Nov 2014 - Feb 2015 (3 months)
Conducted outbound calls to offer UniFi internet installations, providing accurate product information and managing customer objections to drive sales outcomes.
Bank Simpanan Nasional
Jan 2013 - Oct 2014 (1 year 9 months)
Performed outbound calls to offer Allianz insurance products, delivering accurate information and supporting customer inquiries to meet sales and service targets.
Degrees, certifications, and relevant coursework
SPM Certificate, Secondary Education
Grade: Pass
Completed the SPM at Sekolah Menengah Kebangsaan Jalan Tiga, achieving a pass in 2007.
PMR Certificate, Secondary Education
Grade: Pass
Completed the PMR at Sekolah Menengah Kebangsaan Jalan Tiga, achieving a pass in 2005.
UPSR Certificate, Primary Education
Grade: Pass
Completed the UPSR at Sekolah Kebangsaan Sungai Ramal Dalam, achieving a pass in 2002.
Software and tools used professionally
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