Amrit PreetAP
Open to opportunities

Amrit Preet

@amritpreet

Motivated customer support representative with a passion for service excellence.

Canada

What I'm looking for

I am looking for a role that allows me to further develop my customer service skills in a supportive and dynamic environment.

I am a motivated and detail-oriented Customer Support Representative with over a year of experience in delivering exceptional service through various channels, including phone, email, and live chat. My commitment to maintaining a high level of professionalism and empathy has enabled me to handle customer inquiries effectively and resolve issues efficiently, ensuring excellent customer satisfaction.

During my tenure at Webberz Educom, I achieved a remarkable 96% customer satisfaction rate by responding to daily inquiries and providing product support. I excelled in processing returns and refunds, tracking orders, and collaborating with internal teams to resolve customer concerns swiftly. My educational background in Time Management and Organization further enhances my ability to manage customer interactions and deliver timely solutions.

Experience

Work history, roles, and key accomplishments

WE

Customer Support Representative

Webberz Educom

Jan 2016 - Present (9 years 5 months)

Responded to daily customer inquiries through phone, email, and chat with a 96% customer satisfaction rate. Provided product support, processed returns/refunds, and tracked orders with accurate updates. Handled complaints professionally and escalated issues as necessary to improve resolution time.

Education

Degrees, certifications, and relevant coursework

Guru Nanak Dev University logoGU

Guru Nanak Dev University

Master of Science, Computer Applications

Completed a Master of Science degree with a focus on Computer Applications. Gained expertise in various computer-related subjects and practical skills.

Tech stack

Software and tools used professionally

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Amrit Preet - Customer Support Representative - Webberz Educom | Himalayas