RACHAEL AKPORIDO

I am a dedicated customer service professional based in Peterborough, Ontario, with a proven track record of delivering exceptional service. My experience spans roles at Walmart and Amazon Canada, where I managed high volumes of customer inquiries and consistently achieved impressive satisfaction scores. I pride myself on my ability to communicate effectively and resolve issues efficiently, ensuring that every customer interaction is positive and productive.

Throughout my career, I have maintained a 95% satisfaction score by providing personalized solutions and collaborating with teams to enhance customer experiences. My commitment to excellence was recognized when I was named Employee of the Month for my exemplary service at Walmart. I am currently pursuing a Practical Nursing diploma at Fleming College, which further enhances my skills in communication and empathy, essential traits in customer service.