Mela Nunghe

I am a tech-savvy and customer-focused professional with extensive experience in remote customer service and call center operations. My background includes providing high-quality support via phone, video chat, and traditional chat platforms. I excel at troubleshooting software navigation issues and assisting with tax-related inquiries, ensuring that customers receive the help they need in a timely manner.

During my tenure as a Customer Support Specialist at Telus, I honed my ability to maintain a professional and empathetic tone while resolving customer concerns. I utilized multiple software systems simultaneously to efficiently address technical issues, always striving to ensure customer satisfaction through clear, step-by-step guidance. My experience as a Call Center Representative further developed my skills in handling high volumes of calls while maintaining accuracy and professionalism.