Amina Ahmed
@aminaahmed
Reliable customer support representative with expertise in client services.
NigeriaWhat I'm looking for
I am a dedicated Remote Customer Support Representative with extensive experience in client services, office administration, and issue resolution. My journey has equipped me with the skills to manage customer communication effectively through various channels, including phone, email, and chat. I pride myself on maintaining accurate client records and resolving concerns efficiently, ensuring exceptional service delivery.
Throughout my career, I have held various roles that have honed my abilities in complaint resolution and workflow management. At Sejour International, I digitized office operations and implemented workflow automation, enhancing remote collaboration. My commitment to professionalism and trustworthiness has allowed me to manage sensitive customer interactions with discretion, making me a reliable asset to any team.
Experience
Work history, roles, and key accomplishments
Customer Support (Admin/HR) Manager
Sejour International
Jan 2025 - Present (7 months)
Provided front-facing customer support and resolved inquiries with professionalism. Digitized office operations and implemented workflow automation for remote collaboration. Maintained detailed client and staff records using digital tools.
Admin/Customer Relations Officer
PrimeVille Preparatory
Apr 2024 - Dec 2024 (8 months)
Managed student and parent inquiries through multiple communication channels. Organized schedules, handled complaints, and ensured smooth operations for over 500 students.
Admin Officer / Program Lead
Natsa Foni Foundation
Jan 2021 - Mar 2024 (3 years 2 months)
Delivered digital literacy programs and managed external communication. Provided administrative support to staff and partners, resolving complaints and incidents.
Administrative Assistant
NAFDAC
Nov 2015 - Oct 2016 (11 months)
Handled over 100 customer registration requests and followed up to completion. Organized staff trainings and documented correspondences.
Education
Degrees, certifications, and relevant coursework
AUAhmadu Bello University
BSc, Microbiology
2011 - 2015
Completed a Bachelor of Science in Microbiology. The curriculum provided a strong foundation in biological sciences and laboratory techniques.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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