EAEgbedeyi Abisola
@egbedeyiabisola
Empathetic customer service professional excelling in remote client support.
NigeriaWhat I'm looking for
I am a dedicated customer service professional with strong communication, client-relations, and administrative experience across in-person and remote settings. I have consistently handled inquiries, resolved complaints, and documented interactions to improve follow-up and resolution efficiency.
My background includes roles in customer support, HR and production management, and education where I onboarded staff, managed complaints, and provided personal care for students—demonstrating empathy, patience, and problem-solving daily. I support remote teams using tools like Zoom, Google Meet and Slack and prioritize building trust with clients, staff, and vendors.
I hold a B.Ed. in French Language and am pursuing HR certification; I am a member of the Chartered Institute of Customer Relationship Management and seek opportunities where I can deliver excellent customer experiences and contribute to team success.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Freelance
Jan 2024 - Dec 2025 (1 year 11 months)
Handled client inquiries via phone, email, and chat for remote customers, resolving issues professionally and documenting interactions to improve follow-up and resolution efficiency.
HR & Production Manager
River & Mara
Jan 2023 - Dec 2025 (2 years 11 months)
Managed onboarding, staff support, and employee relations for a contemporary fashion brand, resolving complaints within deadlines and building trust with staff and vendors.
French Teacher & House Mother
Landmark College
Jan 2023 - Dec 2023 (11 months)
Provided French instruction and residential care to over 30 students, communicated with parents, and ensured student well-being through daily empathetic support and problem solving.
Receptionist / Customer Support Officer
Child Protection Network
Jan 2018 - Dec 2019 (1 year 11 months)
Handled 50+ daily inquiries, redirected customers to appropriate departments, and logged complaints achieving 95% resolution within 72 hours while maintaining accurate administrative records.
Education
Degrees, certifications, and relevant coursework
ELearning College
Diploma, Human Resource Management
Pursued a Diploma in Human Resource Management to develop HR administrative and people-management skills.
UIUniversity of Ibadan
Bachelor of Education, French Language
2017 - 2021
Completed a Bachelor of Education in French Language, focusing on language instruction and pedagogical skills.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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