Amarachi Nwabu-Nwosu
@amarachinwabu-nwosu
I am a customer-focused support professional improving satisfaction and operational efficiency.
NigeriaWhat I'm looking for
I am a customer-focused professional with three years' experience delivering exceptional support and building strong client relationships. I am proficient in CRM software, multichannel support and technical troubleshooting, and I have a track record of optimizing processes to reduce response times and elevate customer satisfaction. At Trilogy I increased customer satisfaction by 20% and reduced response time by 15%, and at FSDH I helped improve retention by 25%.
I founded and led Sales & Marketing for a tissue brand, launching four product lines and scaling the sales team from two to twelve while implementing CRM and WhatsApp Business workflows for distributor tracking. I hold legal and customer-relationship certifications and bring analytical rigor, empathy and collaborative leadership to roles focused on support, process improvement and team growth.
Experience
Work history, roles, and key accomplishments
Director of Sales and Marketing
Clyne Paper Limited
Dec 2023 - Present (2 years)
Founded and led sales and marketing for a tissue brand, launching 4 product lines and growing the sales team from 2 to 12 reps; implemented CRM and payment workflows that improved collections visibility and reduced complaints.
Customer Support Associate
Trilogy
Dec 2022 - Jun 2023 (6 months)
Implemented proactive service follow-ups that increased customer satisfaction by 20% and optimized call center efficiency to reduce response time by 15%, while overseeing helpdesk ticket resolution.
Customer Support Intern
FSDH Merchant Bank
Feb 2021 - Oct 2021 (8 months)
Improved customer retention by 25% through relationship-building and loyalty program engagement; audited and standardized support procedures while managing multi-line phone systems and account assistance.
Customer Service Associate
Salamada Global Resources
Apr 2016 - May 2017 (1 year 1 month)
Secured 100 new clients contributing to a 55% increase in team revenue; implemented training programs and a ticketing system to improve issue resolution and customer engagement.
Education
Degrees, certifications, and relevant coursework
BUBabcock University
Bachelor of Laws, Law and Security Studies
Completed an LL.B. in Law and Security Studies.
NSNigerian Law School
Barrister at Law, Law
Completed the Barrister at Law (B.L.) program qualifying to practice law.
Institute of Chartered Mediators and Conciliators
Associate Member, Mediation and Conciliation
Obtained Associate Member status with the Institute of Chartered Mediators and Conciliators.
Chartered Institute of Arbitrators
Associate Member, Arbitration
Awarded Associate Member status with the Chartered Institute of Arbitrators.
New Horizon
Certification, Customer Relationship Management
Completed a Customer Relationship Management certification from New Horizon.
New Horizon
Certification, Project Management
Completed a Project Management certification from New Horizon.
Negotiation and Leadership Certification
Certification, Negotiation and Leadership
Completed a Negotiation and Leadership certification.
Human Resource Management Certification
Certification, Human Resource Management
Completed a Human Resource Management certification.
Customer Service Management Certification
Certification, Customer Service Management
Completed a Customer Service Management certification.
Project Management Professional (PMP)
Project Management Professional, Project Management
Holds a Project Management Professional credential.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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