Ugoanyanwu Victor
@ugoanyanwuvictor
Customer Support Specialist at Procter and Gamble handling urgent enquiries and improving response tracking.
United KingdomWhat I'm looking for
At Procter and Gamble, I manage customer and operational enquiries, coordinate urgent requests, and escalate issues while maintaining service level agreements. I also developed reporting and tracking systems to identify service trends and improve response performance.
Previously, I led customer support operations at Amazon Fulfilment Centre, handling escalated issues and coordinating workflows. I monitored team performance and supported staff training and mentoring.
At New Heights Pharma Ltd, I managed customer service operations and client enquiries in the healthcare sector. I also prepared operational and sales reports and supervised and mentored team members.
At Outreach Women and Children’s Hospital, I provided frontline customer support and administrative assistance, including patient enquiries, appointment coordination, and documentation. I’m seeking to contribute my communication, decision-making, and operational support skills.
Experience
Work history, roles, and key accomplishments
Managed high volumes of customer and operational enquiries, ensuring timely responses and accurate documentation. Coordinated urgent client requests and escalated issues appropriately while maintaining service level agreements.
Led customer support operations within a fast-paced environment, ensuring operational targets and customer satisfaction were achieved. Managed inbound and outbound customer communications and resolved escalated issues effectively.
Assistant Manager – Customer Service Support & Sales
New Heights Pharma Ltd
Feb 2018 - Oct 2020 (2 years 8 months)
Managed customer service operations, client enquiries, and operational coordination within the healthcare sector. Handled customer complaints and resolved service issues while maintaining positive client relationships.
Customer Support Officer
Outreach Women and Children’s Hospital
Jan 2017 - Jan 2018 (1 year)
Provided frontline customer support and administrative assistance in a healthcare environment. Managed patient enquiries, appointment coordination, and documentation processes.
Education
Degrees, certifications, and relevant coursework
University of Lagos
MSc, Pharmacology, Therapeutics and Toxicology
MSc in Pharmacology, Therapeutics and Toxicology from the University of Lagos.
University of Lagos
BSc, Pharmacology, Therapeutics and Toxicology
BSc in Pharmacology, Therapeutics and Toxicology from the University of Lagos.
University of Lagos
Diploma, Pharmacology
Diploma in Pharmacology from the University of Lagos.
Tech stack
Software and tools used professionally
Availability
Location
United KingdomAuthorized to work in
Salary expectations
Job categories
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