A M

Founded and led a personal development and motivation blog, achieving 60 million page views and securing hundreds of articles on the first page of Google search results. Implemented organic traffic generation strategies and conducted keyword and competitor research analyses.

Provided external event support for the promotion and adoption of Google Chrome across EMEA, managing a fleet of over 500 Chrome devices for events. Coordinated major Google Chrome events and developed procedures to improve team efficiency.

Provided 1st and 2nd line IT support across the company, including face-to-face support for Directors and remote support via DameWare. Managed stock usage via Snow License Manager and edited the intranet via SharePoint.

Rolled out new PCs and provided user support to over 3000 users, including the installation of 3000 computers across campuses. Captured, restored, and deployed Windows 7 computers via SCCM 2012 and provided desk-side and remote support.

Deployed new PCs and provided 2nd line support to users across North London, including the installation and configuration of hardware and software in GP sites. Led projects and managed day-to-day tasks for the team.

Uploaded pledges by individuals to the website, ensuring precise input and editing images. Contributed to the organization's online presence.

Promoted a new iPad concept to the public, gathering information on community needs through surveys. Collaborated with the project manager and CEO on new ideas.

Worked on the tills and provided excellent customer service to customers. Handled transactions and assisted with customer inquiries.

Worked on the tills and provided excellent customer service to customers. Managed transactions and addressed customer needs.

Worked on the shop floor, advising customers on products and providing assistance. Ensured customer satisfaction through product knowledge and service.

Completed the CompTIA IT Fundamentals course through LinkedIn Learning. Gained foundational knowledge in IT concepts and terminology.

Completed the Learning Microsoft 365 course through LinkedIn Learning. Developed skills in using and managing Microsoft 365 applications.

Completed the ITIL certification through Simpli Learn. Acquired knowledge in IT service management best practices.

Grade: Lower Second Class honours

Studied Advertising and Marketing Communications at London Metropolitan University. Achieved a Lower Second Class honours award.

Grade: MPP, Merit

Completed BTEC Business Advanced at City & Islington College, achieving a MPP. Also completed GNVQ Business Intermediate and Business Foundation with Merit.

Obtained 10 GCSEs from Homerton College of Technology. Developed foundational academic skills across various subjects.