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Developed omni-channel marketing strategies and analyzed digital healthcare campaigns using Google Analytics and social media listening. Led projects in Service Design, DX Strategy, and Product Ownership, while managing educational webinar series globally.

Researched industry topics, prepared well-structured drafts, and optimized content using SEO guidelines. Conducted user research, created user stories and personas, and managed content within CMS, ensuring accessibility and usability.

Created and managed social media campaigns, identifying and publishing engaging content across platforms and websites. Ensured audiences were up-to-date with relevant information and news, and worked on various video projects.

Oversaw 38 company websites, running Google Analytics reports and creating/editing content and videos for branding. Collaborated on digital marketing strategy, provided performance reports, and identified user experience improvements.

Identified advertising needs, built client relationships via social media, and monitored SEO/SEM and marketing performance metrics. Constructed digital marketing strategies using websites, emails, and social media, optimizing Google Ads and Facebook Ads campaigns.

Assisted in analyzing marketing data, planning and executing initiatives to reach target audiences through social media and email. Collaborated on brand awareness efforts and developed ideas for creative marketing campaigns.

Provided technical and customer support, managing caseloads and documenting technical issues. Maintained reports and notes for client interactions, ensuring efficient resolution of inquiries.

Served as a Customer Service Representative, assisting clients with inquiries and resolving issues. Maintained high levels of customer satisfaction through effective communication and problem-solving.

Provided customer service and support, handling client inquiries and resolving issues efficiently. Maintained a high standard of customer care, ensuring positive client interactions.

Assisted in event management, contributing to the planning and execution of various events. Supported the team in ensuring smooth operations and successful outcomes for hotel functions.

Completed a Bachelor of Science with Honours, focusing on the principles of business administration. Gained comprehensive knowledge in marketing strategies and their application within a business context.

Undertook a Bachelor of Science with Honours in Pharmacology, studying the effects of drugs on biological systems. Developed a strong foundation in medical sciences and pharmaceutical principles.