Alyson Thompson

I joined Globality Inc.'s Customer Success team to help them manage relationships and ensure the success of their clients. Responsibilities included onboarding, user account set-up, implementation, user training, and providing white-glove support to ensure adoption. I also reported on client account performance metrics, and created account business reviews.

I joined Base10 Genetics to onboard and implement a covid testing and tracking program for long term care facilities. Overseeing 17 accounts, I was responsible for creating and managing user accounts, training facility leadership on the covid testing and tracking process, and overseeing testing, shipping, and logistics metrics. I also provided trouble shooting and light technical support.

I joined the Embassy Suites by Hilton Chicago to manage the sales for all catering and meeting accounts. Responsible for selling meeting and event services to corporate clients, I managed the sales process from end to end through consultative solutions selling, creating customized proposals, negotiating contracts, and executing agreed upon meeting services.

I joined the sales team at Hotel Chicago, Autograph Collection to manage the sales ops for catering and event clients. Managing meeting RFPs, consultative selling, creating detailed proposals, facilitating the contract negotiation process and making so that all contracted services are executed. Partnered with conference services and culinary team to create meeting services for groups of 10 or less

Initially joined the Raffaello Hotel as the marketing and event coordinator where I managed the marketing and social media of the hotel and the hotel's rooftop bar and event space. I also sold events for the rooftop bar. I created and scheduled social media and blog content for both the hotel and the rooftop. I was promoted in 2016 to Event Sales Manager too focus on just selling/managing events