Alphonso Ware

I am an IT Support Specialist with hands-on experience troubleshooting Windows platforms, managing tickets, and delivering customer support via phone and email. I focus on resolving technical issues efficiently while collaborating with senior team members to share product knowledge.

At Iron Lives, I set up new computers, provided on-site event support, and launched a tech training program for 15 staff that increased weekly productivity by approximately 10 hours. I also used SQL and PowerShell to optimize operational processes and improve the organization’s online presence, driving a 25% increase in user engagement.

I maintain and update systems and peripherals to reduce downtime, manage tickets through established workflows, and update websites to improve accessibility and performance. I prioritize clear documentation and knowledge transfer to empower colleagues and improve service delivery.

I hold the Google IT Support certification and am committed to continuous learning, practical problem solving, and contributing to a collaborative IT team that values customer-focused solutions.