Open to opportunities

Shakilla Grant

@shakillagrant

Message

I resolve technical issues through troubleshooting, user support, documentation, and customer service.

United States

Message

What I'm looking for

I'm seeking an IT support role where I can combine technical troubleshooting and customer-facing experience to resolve issues efficiently, support users clearly, and continue building my systems administration skills.

I'm transitioning into IT support with a Google IT Support Professional Certificate and hands-on coursework in Microsoft 365, Windows 10, Spiceworks, cloud concepts, networking, operating systems, systems administration, and security.

Across Shearer’s, Sovereign Pharmaceuticals, Amazon Air, Fresenius Medical Center, and Subway, I've built over eight years of customer service and operations experience focused on troubleshooting, accurate documentation, quality checks, user training, and process improvement. I've trained new employees, maintained production and maintenance records, and supported high-volume work requiring clear communication, detail, and efficient issue resolution.

Experience

Work history, roles, and key accomplishments

Entry-Level IT Support Professional

Merit America

Jun 2023 - Present (3 years 2 months)

Completed the Google IT Support Professional Certificate, covering troubleshooting, customer support, networking, operating systems, systems administration, and security. Developed hands-on skills with Microsoft 365, Windows 10, Spiceworks, and fundamental cloud concepts.

Troubleshooting Customer Support Networking Operating System System Administration Security Microsoft 365 Windows 10 Spiceworks Cloud Concepts

Education

Degrees, certifications, and relevant coursework

Merit America

Professional Certificate, Information Technology

Completed the Google IT Support Professional Certificate, covering troubleshooting, customer support, networking, operating systems, systems administration, and security.