Joseph Mckelvey

I am an IT Support Specialist with over three years of hands-on technical troubleshooting experience and eight years of leadership in fast-paced environments. I specialize in hardware and software support, Active Directory, Office 365, ticketing systems, and clear customer communication.

In prior roles I resolved hardware, software, and network issues across phone, email, and chat channels, configured workstations and operating systems, collaborated with vendors and escalation teams, and documented solutions to reduce repeat tickets. As a project supervisor I led cross-functional teams, trained staff, and used digital tools to track progress, achieving a 95% client satisfaction rate.

I am pursuing a BA in Information Technology (expected 2026) and hold Google IT Support and Google Cybersecurity certificates (2025). I bring a blend of technical proficiency and people-focused leadership, and I seek opportunities where I can continue improving support processes and deliver excellent user experiences.