Joseph Mckelvey
@josephmckelvey
IT support specialist delivering dependable technical solutions and leadership.
What I'm looking for
I am an IT Support Specialist with over three years of hands-on technical troubleshooting experience and eight years of leadership in fast-paced environments. I specialize in hardware and software support, Active Directory, Office 365, ticketing systems, and clear customer communication.
In prior roles I resolved hardware, software, and network issues across phone, email, and chat channels, configured workstations and operating systems, collaborated with vendors and escalation teams, and documented solutions to reduce repeat tickets. As a project supervisor I led cross-functional teams, trained staff, and used digital tools to track progress, achieving a 95% client satisfaction rate.
I am pursuing a BA in Information Technology (expected 2026) and hold Google IT Support and Google Cybersecurity certificates (2025). I bring a blend of technical proficiency and people-focused leadership, and I seek opportunities where I can continue improving support processes and deliver excellent user experiences.
Experience
Work history, roles, and key accomplishments
Project Supervisor
Guttermans Supply Corp
Aug 2017 - Aug 2025 (8 years)
Led cross-functional teams, coordinated project workflows, trained staff, and improved team efficiency, achieving a 95% client satisfaction rate through strong communication and problem-solving.
IT Support Specialist
Convergys
May 2015 - Jun 2017 (2 years 1 month)
Resolved hardware, software, and network issues via phone, email, and chat; configured workstations and OSes, collaborated with vendors and escalation teams, and documented solutions to reduce repeat tickets.
Education
Degrees, certifications, and relevant coursework
Western Governors University
Bachelor of Arts, Information Technology
Pursuing a Bachelor of Arts in Information Technology with expected completion in 2026.
Professional Certificate, Information Technology
2025 - 2025
Completed the Google IT Support Certificate in 2025.
Professional Certificate, Cybersecurity
2025 - 2025
Completed the Google Cybersecurity Certificate in 2025.
Availability
Location
Authorized to work in
Job categories
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