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Usman Siddiqui

@usmansiddiqui1

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IT Support Specialist with over 5 years of experience.

United States

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What I'm looking for

I am looking for a role that offers growth opportunities and a collaborative team environment.

I am an IT Support Specialist with over 5 years of experience in the field, specializing in Microsoft Operating Systems. My journey has equipped me with a robust understanding of implementation, configuration, and administration within IT departments. I thrive in environments where I can leverage my skills to enhance operational efficiency and user satisfaction.

Throughout my career, I have successfully managed and maintained over 100 Windows computers, set up a Windows Server Hyper-V platform, and provided technical support for end-users. My role as a Support Team Lead allowed me to document and maintain Knowledge Base articles, streamline support processes, and implement best practices that significantly improved team performance. I am passionate about continuous learning and staying updated with the latest technologies to provide the best solutions for users.

Experience

Work history, roles, and key accomplishments

Current

System Administrator

Current

OptioRx

Oct 2024 - Present (8 months)

Managed and maintained over 100 Windows computers across multiple environments. Set up a Windows Server Hyper-V platform to streamline virtual machine deployment, enhancing infrastructure scalability and resource efficiency.

Windows Server Hyper V Scalability Access Control

Support Team Lead

Baxter Healthcare

Jan 2023 - Aug 2024 (1 year 7 months)

Provided technical support and troubleshooting for end-users, addressing hardware, software, and network issues. Utilized ServiceNow to manage and resolve support tickets, ensuring timely and efficient resolution of user issues.

Technical Support Troubleshooting ServiceNow Asset Management

System Administrator

Transdev

Feb 2022 - Dec 2022 (10 months)

Managed Active Directory (AD) accounts and permissions, and troubleshot device issues related to email, VPN, and hardware. Implemented network monitoring solutions using scripts and various tools, and automated repeated tasks via PowerShell.

Active Directory VPN PowerShell Microsoft Server Roles

IT Tier 2 Support

PHMG

Mar 2021 - Dec 2021 (9 months)

Maintained on-premises AD and Azure AD for user roles and permissions, and resolved hardware and software issues for on-premises and remote assets. Secured user emails using Mimecast and managed user accounts for softphones.

Active Directory Azure AD Mimecast

Junior IT Database Systems Engineer

Reynolds Leveraged Services

Feb 2020 - Jan 2021 (11 months)

Configured 60 new VMware ESXi 6.7 servers for remote deployment and ensured server resilience by configuring RAID 5. Performed server migration using VMotion and created Windows 2016 and 2019 sysprep templates.

VMware ESXi Deployment Server Migration Windows Server Sysprep Templates

Support Analyst

CPIT Solutions

Jan 2019 - Jan 2020 (1 year)

Provisioned computers by installing operating systems and required software, and delivered networking solutions for small offices. Maintained clear communication within Incident Management tools with frequent updates.

Installation Networking Incident Management DNS