Almas Bukhari

Owned full-cycle technical recruitment for SaaS and tech roles, partnering with hiring managers to align hiring strategies with business objectives. Developed targeted outreach strategies and built diverse talent pipelines across global markets using tools like LinkedIn, job boards, and social media. Leveraged ATS for pipeline management, tracked metrics, and ensured process efficiency and data ac

Managed end-to-end recruitment for IT and Telecom roles across US, Canada, and GCC, including screening, interviewing, and closing top technical talent. Partnered with leadership to understand hiring needs, build role strategies, and execute efficient hiring processes. Maintained candidate pipeline databases and drove outreach using multiple sourcing methods, ensuring strong candidate experience a

Recruited medical professionals and technical staff in line with organizational hiring targets, partnering with department heads to build job profiles and screen candidates for cultural and skills alignment. Led sourcing efforts and conducted candidate assessments, interviews, and selection. Maintained compliance with hiring regulations and provided regular progress updates to leadership.

Led and developed call center staff through coaching, performance reviews, and personalized development plans to enhance team effectiveness. Monitored team productivity and service quality, identifying areas for process improvement and implementing performance-enhancing strategies. Managed daily operations in the manager’s absence, ensuring workflow continuity and fostering a positive team environ

Delivered personalized support to over 50 customers daily, resolving complaints, processing orders, and ensuring satisfaction. Maintained deep product knowledge to assist with inquiries, upsell relevant services, and recommend suitable products. Accurately entered customer data and processed payments, returns, and refunds using customer service software.

Completed a Bachelor of Science with Honors in English Literature. This program provided a strong foundation in literary analysis, critical thinking, and communication skills.