Open to opportunities

Mercedes Bradley

@mercedesbradley

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Aspiring customer service professional with strong problem-solving skills.

United States

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What I'm looking for

I am looking for a role that values customer satisfaction and offers growth opportunities.

I am an aspiring customer service professional with extensive training and experience in delivering exceptional customer service. My background includes roles as a Document Coordinator and Customer Service Representative, where I honed my skills in conflict resolution, customer satisfaction, and effective communication. I am passionate about improving customer loyalty and ensuring a positive experience for every client.

Throughout my career, I have demonstrated my ability to manage administrative tasks efficiently while maintaining a high level of professionalism. I have experience in data entry, document management, and customer support, which has equipped me with the tools necessary to excel in fast-paced environments. I am eager to leverage my skills and knowledge in a new role that allows me to contribute to a team dedicated to outstanding customer service.

Experience

Work history, roles, and key accomplishments

Current

Document Coordinator

Current

Medshape LLC

Apr 2022 - Present (3 years 5 months)

Scanned all company documents into the Medshape database and computer, ensuring accurate record-keeping. Managed document release to the entire company daily and inspected quality-assured products.

Document Management Data Entry Microsoft Word Microsoft Excel Quality Assurance Microsoft PowerPoint Pivot Tables

Customer Service Representative

Focus South

Sep 2020 - Dec 2021 (1 year 3 months)

Answered inbound customer calls and assisted customers with appointments upon insurance approval. Filed insurance claims, followed up with clients, and established lasting relationships.

Customer Service HIPAA)Conflict Resolution Insurance Claims Client Relationship Management Financial Planning Fund Transfers Communication Skills

Front Desk Receptionist/Administrative Assistant

GNLD International

Apr 2018 - Aug 2020 (2 years 4 months)

Managed administrative duties including filing, typing, copying, and scanning. Maintained a filing system, updated office policies, and generated reports using computers.

Microsoft Office Meeting Minutes Research Office Management Organizational Skills

Benefits Enrollment Specialist

Aflac

Jan 2016 - Jul 2020 (4 years 6 months)

Administered benefits plans, including enrollments, invoice reconciliation, and terminations. Assisted employees with benefits claim issues and managed employee benefit and compensation programs.

Benefits Administration Enrollment management 401K Financial Planning Data Entry