Allen Obiero
@allenobiero
Customer Service Rep with 7 years of experience
What I'm looking for
As a seasoned customer service professional with 7 years of experience, I have consistently demonstrated excellence in customer engagement, problem-solving, and inventory management. My tenure at Coca Cola, Food Lion, and Rowan Technologies has equipped me with the skills to excel in fast-paced environments, drive sales growth, and foster strong customer relationships.
With a strong background in customer care and sales, I have developed a unique ability to analyze customer feedback, identify trends, and inform corrective measures to improve service quality and customer satisfaction. My proficiency in SAP, APO system, and market analysis has enabled me to streamline operations, enhance operational efficiency, and drive business growth.
I am a collaborative leader with a proven track record of facilitating key service operations, resolving customer inquiries, and driving sales initiatives. I am confident in my ability to leverage my skills and experience to make a meaningful impact in a Customer Service Rep role.
Experience
Work history, roles, and key accomplishments
Customer Care Executive
Coca Cola
Sep 2021 - Apr 2023 (1 year 7 months)
Analyzed customer feedback to identify trends and inform the implementation of corrective measures, improving service quality and customer satisfaction.
PT Customer Service Leader
Food Lion
Jan 2019 - Sep 2020 (1 year 8 months)
Facilitated key service operations, including Western Union transactions and money order processing, while ensuring adherence to loss prevention measures.
Sales & Marketing
Rowan Technologies
Jan 2016 - Jan 2019 (3 years)
Formulated and implemented sales and marketing strategies that aligned with corporate goals, leading to the attainment of revenue targets.
Education
Degrees, certifications, and relevant coursework
Allen hasn't added their education
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