Open to opportunities

Allan Rodriguez

@allanrodriguez

Message

Organized virtual assistant and customer service professional focused on efficiency and problem-solving.

Colombia

Message

What I'm looking for

I seek a customer-focused role where I can apply multi-channel support, improve processes, and grow in a collaborative, efficiency-driven team.

I am an organized, results-oriented virtual assistant and customer service professional with multi-channel contact center experience supporting financial and travel products. I consistently apply strong communication skills, attention to detail, and familiarity with office and specialized tools to resolve customer issues and process transactions accurately.

I have worked across international and local markets handling calls and messages, payment validation, special-case follow-ups, and platform management (including travel GDS/NDC systems). My background includes roles in customer support, commercial advising, and digitization where I developed effective time management and the ability to perform under pressure.

I bring practical training in English communication, first response, and digital vaccination records, and I seek to contribute operational efficiency, clear customer communication, and reliable case resolution to a customer-focused team.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Sutherland Global Services S.A.S

May 2024 - Present (1 year 5 months)

Provided customer support for auto loans via phone and messaging, processed and validated payments, and managed special-case follow-ups to ensure timely resolution and accurate transaction records.

Customer Service Payment Processing Case Management Phone Support Messaging Microsoft Office Attention To Detail Communication

Customer Support Specialist

IGT Services and Technologies Colombia SAS

Jul 2023 - Apr 2024 (9 months)

Supported international travel bookings for LATAM market, advised passengers on airline policies, and managed reservations using Travel Fusion, Trip Stack and Amadeus platforms to resolve customer issues.

Trip Stack Customer Support English Problem Solving

Commercial Advisor

Meraki ES Colombia SAS

Mar 2023 - May 2023 (2 months)

Advised foreign clients on electricity and gas products, applied sales strategies and cold calling, and handled high-pressure calls to match customer needs and close sales.

Sales Cold Calling Communication Foreign Client Sales Product Knowledge

Customer Support Representative

Emtelco Cx & BPO

Aug 2022 - Feb 2023 (6 months)

Managed user relationships across multiple channels, handled objections to transform negative interactions into positive outcomes, and ensured compliance with company policies and directives.

Customer Support Objection Handling Multichannel Support Compliance Policies Communication Problem Solving

Digitization Assistant

Cafam

Jul 2021 - Jun 2022 (11 months)

Digitized patient information and clinical histories for COVID-19 vaccination using Microsoft Office and PAIWEB, and informed patients about vaccination procedures while providing attentive service.

Data Entry Microsoft Office Attention To Detail