Sergio Montero Vargas
@sergiomonterovargas
I deliver bilingual virtual assistance and technical customer support.
ColombiaWhat I'm looking for
I've provided multilingual technical support at Holafly, resolving installation, refund, and customer-service issues through chat and video calls. I also support VIP clients, manage back-office cases, and handle social media inquiries across major platforms.
My proactive communication and problem-solving helped achieve a 95% customer satisfaction rate at Holafly.
Previously, I supported Capital One Auto Finance customers at Sutherland Global Services, resolving Tier 2 complaints and coordinating with vendors and dealerships. I processed more than 50 daily cases while meeting 100% of KPI goals and handling sensitive financial cases.
My background also includes customer support, technical assistance, sales, and retention for Best Buy and AT&T customers. I work comfortably in English and Spanish and use CRM, productivity, and remote communication tools to keep clients productive and satisfied.
Experience
Work history, roles, and key accomplishments
Virtual Technical Support Specialist
Holafly
Jul 2024 - May 2026 (1 year 10 months)
Provided multilingual chat and video call support for technical issues, installations, and refunds. Assisted VIP clients and managed back-office tasks, achieving a 95% customer satisfaction rate.
Bilingual Customer Service Representative
Sutherland Global Services BPO S.A.S
May 2021 - Jul 2024 (3 years 2 months)
Delivered inbound and outbound support for Capital One Auto Finance customers, resolving Tier 2 complaints and coordinating with vendors. Processed 50+ daily cases while meeting 100% of KPI goals.
Customer Service Representative
Concentrix Services Colombia S.A.S
Nov 2019 - Jul 2020 (8 months)
Supported Best Buy customers with technical assistance, sales, and retention efforts. Achieved NPS and CSAT goals through effective communication and problem resolution.
Customer Service Representative
Customer Helpline Colombia S.A.S (Continuum)
Mar 2019 - Sep 2019 (6 months)
Managed inbound interactions for AT&T customers, ensuring customer satisfaction and KPI adherence.
Education
Degrees, certifications, and relevant coursework
Fundación Universitaria Agraria de Colombia
Bachelor of Engineering, Food Engineering
2010 - 2015
Pursued a degree in Food Engineering, gaining knowledge in food science and processing.
Tech stack
Software and tools used professionally
Availability
Location
ColombiaAuthorized to work in
Job categories
Skills
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