michelle castillo
@michellecastillo1
I resolve complex customer cases across airline, insurance, finance, and social media platforms.
ColombiaWhat I'm looking for
I'm currently moderating user-generated content for Meta platforms at TaskUs, reviewing text, images, and videos against community standards to help maintain a safe online environment.
At iQor Global Services, I supported airline customers with reservations, cancellations, upgrades, and escalated cases. I also resolved complex Back Office complaints through email and chat, focusing on service recovery and customer retention.
Across Solvo Global and Sutherland Global Services, I've provided multilingual phone, chat, and email support, coordinated roadside assistance, handled collections concerns, and supported clients with sensitive financial information. I'm seeking a Virtual Assistant or Customer Service Representative role where I can bring organized, empathetic, remote-ready support.
Experience
Work history, roles, and key accomplishments
Content Moderator
TaskUs
Jun 2025 - Present (1 year 2 months)
Moderated and reviewed user-generated content across Meta social media platforms in compliance with community standards and platform policies. Analyzed text, images, and videos with high attention to detail to identify policy violations and ensure a safe online environment.
Customer Service Agent
iQor Global Services
Apr 2024 - Jun 2025 (1 year 2 months)
Provided airline customer service for reservations and escalated cases, handling bookings, cancellations, and service upgrades. Currently in remote Back Office, resolving complex customer complaints via email/chat with focus on service recovery and customer retention.
Customer Service Representative
Solvo Global
Nov 2022 - Mar 2024 (1 year 4 months)
Provided customer service and roadside assistance across multiple departments, creating service cases and coordinating with local providers. Negotiated rates within budget limits and managed multichannel support for American clients.
Collections/Customer Service Agent
Sutherland Global Services
Apr 2022 - Aug 2022 (4 months)
Worked as a collections agent for Credit One credit card clients, managing inbound and outbound calls in English and Spanish. Guided clients through payment programs and resolved payment issues while handling sensitive financial data.
Education
Degrees, certifications, and relevant coursework
I.E.D Sofia Camargo de Lleras
High School Diploma, General Studies
Completed high school education at I.E.D Sofia Camargo de Lleras in Barranquilla.
Codetec
Technical Diploma, Administrative Assistance
Completed a technical program as an Administrative Technical Assistant at Codetec in Barranquilla.
Tech stack
Software and tools used professionally
Availability
Location
ColombiaAuthorized to work in
Job categories
Skills
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