Open to opportunities

Allanie Bornales

@allaniebornales

Virtual Assistant and customer service professional helping clients with insurance eligibility, billing accuracy, and booking support.

Philippines

Message

What I'm looking for

I’m looking for customer-facing support work where I can handle insurance eligibility, billing issues, and booking or retention support—using clear documentation, accurate records, and calm problem-solving to keep customers moving forward.

I’ve supported clients as a Virtual Assistant, helping with insurance eligibility and financial documentation processing. I’ve guided patients through payment qualification and approval procedures while keeping records accurate and compliant.

At AJT Diabetics, I worked through client payment qualification steps and maintained precise documentation. I also supported verification workflows that required careful attention to company guidelines.

Before that, I handled booking and billing-related concerns as a Virtual Assistant for Paragon Flights, managing transactions, resolving billing issues, and ensuring reservation accuracy. I used CRM systems to track client financial and booking records.

I also worked customer-facing roles at Teleperformance (T-Mobile), Concentrix (Booking.com), and Transcom—resolving disputes, handling complaint escalations, educating customers on charges, and supporting retention-focused service.

Experience

Work history, roles, and key accomplishments

Virtual Assistant

AJT Diabetics

Jan 2024 - Jan 2025 (1 year)

Assisted clients with insurance eligibility and financial documentation processing. Guided patients through payment qualification and approval procedures.

Insurance Eligibility Financial Documentation Compliance

Virtual Assistant

MMG

Jan 2022 - Jan 2023 (1 year)

Contacted businesses to discuss service upgrades and negotiate solutions. Qualified leads and handled objections to secure conversions.

Lead Qualification Objection Handling Negotiation

Virtual Assistant

Paragon Flights

Jan 2021 - Jan 2022 (1 year)

Managed booking transactions and resolved billing-related concerns. Ensured accuracy of client financial and reservation records using CRM systems.

Booking Management CRM

Customer Service Representative

Teleperformance

Jan 2018 - Jan 2020 (2 years)

Handled billing disputes, payment arrangements, and account adjustments. Educated customers on charges and negotiated solutions. Consistently exceeded sales and performance targets.

Billing Disputes Payment Arrangement Sales Customer Education

Customer Service Representative

Concentrix

Jan 2017 - Jan 2018 (1 year)

Resolved refund disputes and handled complaint escalations. Provided solutions-focused service to maintain customer satisfaction.

Refunds Customer Satisfaction

Billing, Retention & Technical Support Agent

Transcom

Jan 2016 - Jan 2017 (1 year)

Specialized in billing explanations and customer retention strategies. Negotiated service continuations and minimized cancellations. Recognized as a top seller for retention performance.

Customer Retention Negotiation Sales