Irah Mica Manliguez

Managed end-to-end patient coordination including scheduling, intake processing, billing support, insurance verification, and prior authorizations using EMR systems. Streamlined administrative workflows, reducing patient wait times by 80% and improving front desk efficiency.

Drove revenue growth through consultative selling by identifying client needs, presenting tailored product solutions, and closing deals effectively. Managed and nurtured sales pipeline using CRM software, tracking leads and executing strategic follow-ups.

Managed customer scheduling, new customer profile setup, and recurring appointment setting for a car dealer company. Communicated with car dealer branches for premium customers and accessed multiple schedulers.

Assisted members with supplementary insurance bills, claims, and benefit coverage. Investigated basic issues and escalated more complicated concerns while answering telephone or online requests.

Assisted patients with questions and concerns regarding radiology bills, reviewing and explaining claims coding, queries, and disputes on behalf of major U.S. healthcare providers. Improved patient satisfaction by identifying and resolving healthcare concerns.

Mentored junior team members and established best practices for knowledge sharing. Assisted members with medication costs, placed orders for maintenance drugs, and provided information about Part D Medicare benefits.

Improved team performance by providing constructive feedback, guidance, and encouragement to fellow Customer Service Representatives. Handled escalated calls professionally and collaborated with cross-functional teams.

Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions. Resolved complex technical problems through effective troubleshooting techniques.

Pursued a Bachelor of Science in Information Technology, gaining foundational knowledge in IT and office management.