Sheena Ancheta

Assist customers with flight bookings, rebookings, cancellations, and itinerary changes. Provide accurate information on fares, schedules, baggage policies, and travel requirements. Process payments, refunds, and ticket exchanges while ensuring compliance with airline policies.

Serve as the main contact between patients, families, and the healthcare facility. Address inquiries, concerns, and complaints with empathy while explaining hospital policies and services. Assist with admissions, scheduling, and follow-ups.

Assisted customers via phone, email, and in-store channels with orders, returns, and service inquiries, resolved issues, and supported upselling and cross-selling to drive satisfaction and revenue.

Supported patients ordering diabetic supplies by verifying insurance, processing orders, coordinating approvals, and ensuring HIPAA-compliant handling of patient information.

Provided administrative and client-facing support, maintained accurate client records, and assisted with financial planning tasks to support client relationships and regulatory compliance.

Developed financial plans and budgets, prepared financial reports, advised on investments and compliance, and coordinated with stakeholders to manage property financials.

Completed coursework for a Bachelor of Science in Nursing and assisted with flight reservations and related operational tasks during studies.