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Jose Marie Aquino

@josemarieaquino

Customer service professional and virtual assistant who handled patient referrals, scheduling, collections, and e-commerce support.

Philippines

Message

I processed client and patient referrals as a Scheduler / Virtual Assistant, completing intake forms, verifying information, and keeping records up to date. I also coordinated scheduling and follow-ups to support onboarding.

At Intouch CX, I managed delinquent accounts and helped customers understand balances and payment options. I investigated billing disputes and documented interactions in CRM systems.

At Alorica, I supported e-commerce and delivery accounts across phone, chat, and email, handling order tracking, refunds, returns, and replacements. At Concentrix, I guided healthcare consumers through benefits, billing, insurance policies, and claims.

Experience

Work history, roles, and key accomplishments

Scheduler / Virtual Assistant

Unknown

Nov 2025 - Sep 2026 (10 months)

Received and processed new client and patient referrals, ensuring timely and accurate intake. Managed scheduling and follow-ups while maintaining organized, up-to-date documentation.

Appointment Scheduling Patient Intake Referral Processing Data Entry Record Maintenance Information verification Time Management Calendar Coordination

Senior Customer Service Representative

Intouch CX

Jan 2023 - Jul 2024 (1 year 6 months)

Managed delinquent accounts through inbound and outbound collections calls in line with industry compliance standards. Investigated and resolved complex billing disputes and payment concerns while documenting interactions in CRM systems.

Financial Collections Billing Compliance Billing Dispute Resolution CRM Salesforce Customer Service De escalation Communication Skills

Customer Service Representative

Alorica

Jul 2021 - Oct 2022 (1 year 3 months)

Supported high-volume e-commerce and delivery accounts, including order tracking, delivery scheduling, refunds, returns, and replacements. Handled account management and service requests across voice, chat, and email channels.

E commerce Support Order Tracking Refunds Returns Replacements Omni Channel Support CRM Customer Service

Customer Service Associate

Concentrix

Feb 2019 - Dec 2019 (10 months)

Guided healthcare consumers through benefits, billing structures, insurance policies, and claims processes. Provided compassionate, clear support to members navigating stressful medical and coverage situations.

Healthcare Support Benefits explanation Billing Insurance Claims Customer Service Empathy