RARandyson Arceta
@randysonarceta
Customer service and virtual assistant professional focused on client satisfaction and efficient service.
PhilippinesWhat I'm looking for
I am a customer service and virtual assistant professional with over five years of experience supporting insurance, telecom, and tech clients. I specialize in billing, account support, policy changes, quoting for home and auto insurance, and troubleshooting, with a strong focus on client satisfaction.
My experience includes roles at Concentrix, AFNI, and Teletech where I handled inbound and outbound dialing, plan changes, account management, enrollment and network participation checks, and billing support. I bring attention to detail and problem-solving skills to every engagement.
I am comfortable with tools such as Salesforce, Ezlynx, Microsoft 365, Google Calendar, Slack, Outlook, Canva and CapCut, and I seek opportunities where I can deliver efficient service and help improve customer outcomes.
Experience
Work history, roles, and key accomplishments
Virtual Assistant - Insurance
Self Employed
Jan 2024 - Dec 2025 (1 year 11 months)
Provided virtual assistant services for insurance personal lines including policy changes, quoting for home and auto, billing support and troubleshooting to improve client service efficiency.
Performed customer service and sales support including account management, billing assistance and basic troubleshooting using CRM tools to improve resolution times.
Customer Service Representative
AFNI
Jan 2023 - Dec 2023 (11 months)
Managed plan changes, account management, billing inquiries and performed basic technical troubleshooting for customers to resolve service and billing issues.
COProvided inbound and outbound customer support for insurance processes, assisting brokers and customers with application status and enrollment while maintaining high client satisfaction.
Education
Degrees, certifications, and relevant coursework
New Era University
Bachelor of Arts and Science, Arts and Science
2016 - 2019
Completed a Bachelor of Arts and Science degree at New Era University from 2016 to 2019.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
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