Allah Ware
@allahware
Customer-focused professional with over 10 years in customer service.
What I'm looking for
I am a dedicated customer-focused professional with over 10 years of experience in customer service and higher education admissions. My journey has been marked by a commitment to providing exceptional support and facilitating effective communication. I have honed my skills in managing high call volumes and resolving inquiries, ensuring that every customer interaction is positive and productive.
In my role as an Admissions Counselor at Southern New Hampshire University, I provided guidance to prospective students throughout the admissions process. I managed communication with applicants, maintained accurate student records, and utilized my strong interpersonal skills to build lasting relationships. My experience as a Customer Service Representative at Straight Talk further solidified my ability to address customer needs effectively while maintaining high levels of satisfaction.
Experience
Work history, roles, and key accomplishments
Admissions Counselor
Southern New Hampshire University
Jan 2015 - Present (10 years 6 months)
Provided guidance and support to prospective students throughout the admissions process. Managed communication with applicants, including answering inquiries and providing information. Maintained student records and ensured accurate data entry.
Customer Service Representative
Straight Talk
Jan 2011 - Present (14 years 6 months)
Provided customer support, answering inquiries and resolving issues. Managed high call volumes and ensured customer satisfaction. Maintained customer records and processed transactions.
Education
Degrees, certifications, and relevant coursework
Southern New Hampshire University
Associate of Science, Business Administration
Pursued an Associate of Science in Business Administration. Gained foundational knowledge in business principles and administration.
Some College
GED, General Education
Obtained a General Education Development (GED) credential. Demonstrated proficiency in core academic subjects.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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