Jameshaw Jenkins

Greeted every caller in a courteous and respectful manner. Transferred calls to appropriate departments and assisted consumers with applying and enrolling into healthcare and dental insurance policies. Navigated customers on how to obtain 1095 A tax documents for filing purposes, guiding them through account verification, linking applications, establishing and unlocking passwords and accounts.

Received inbound and outbound calls from consumers regarding credit card debts. Provided options for paying balances in full or setting up settlement payments, including monthly payment arrangements.

Answered calls and transferred clients and employees to the appropriate department and personnel. Managed the front door by greeting clients, staff, and all visitors using a surveilled lock system.

Assisted current and previous Wells Fargo clients with needs such as check replacements and submitting retroactive balances caused by system errors. Answered general customer questions and reached out to helpdesk for administrative inquiries.

Guided prospective students through all phases of the enrollment process and completed new student orientations in a timely manner. Followed up with prospective students about deadlines for all enrollment documentation and assisted with start date day.

Verified all customers and agents, adhering to all federal guidelines while providing remarkable customer service. Ensured work was within procedural parameters and maintained confidentiality and security for all customers.

Led as Floor Support/Backup Lead/Operations Assistant and Trainer for Kentucky, Nebraska, and Ohio Humana call center markets. Assisted the Operations Supervisor with responsibilities including taking attendance, monitoring agent calls, reviewing adherence, and producing daily reports in Microsoft Excel. Created monthly projects to boost team morale, which led to an increase in scheduled appointme

Currently pursuing a Bachelor's degree in Business Administration. This program focuses on developing essential business skills and knowledge.

Currently enrolled in Liberal Arts and General Studies. This coursework provides a broad foundation in various academic disciplines.