AWAliyah Watson
@aliyahwatson
Customer service representative passionate about sales and data science.
United StatesWhat I'm looking for
I am a dedicated customer service representative with a strong background in guest services, operations, and hospitality. Currently, I work at Driveway Finance Corporation, where I handle inbound customer calls related to auto loan payments and account details. My role requires me to provide excellent customer service, utilizing my strong communication skills to resolve issues efficiently and effectively.
Previously, I served as a Front Desk Agent at Quality Inn and Suites, where I created positive first impressions for guests and managed reservations. My experience in both roles has honed my problem-solving abilities and attention to detail, allowing me to thrive in fast-paced environments. I am enthusiastic about furthering my career in sales or data science, where I can leverage my customer service skills and passion for data.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Driveway Finance Corporation
Apr 2024 - Present (1 year 2 months)
Managed inbound customer calls regarding auto loan payments, account details, and billing issues, providing accurate information and efficient issue resolution. Utilized strong communication skills and CRM systems to effectively interact with customers, understanding financial concepts and loan terminology. Employed problem-solving and conflict resolution skills to address customer concerns, maint
Front Desk Agent
Quality Inn And Suites
Mar 2023 - Present (2 years 3 months)
Welcomed guests, managed check-ins, and issued keys, ensuring a positive first impression and assisting with inquiries via phone and email. Handled reservations, provided local recommendations, and managed cash and credit transactions, including deposits. Coordinated with maintenance and cleaning teams, ensured guest safety, and maintained accurate records of guest interactions.
Education
Degrees, certifications, and relevant coursework
Wilsonville High School
High School Diploma, General Studies
Completed high school education, gaining foundational knowledge across various subjects. Developed essential academic and life skills.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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