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Alisa Medley

@alisamedley

Enterprise Change Manager at Alisa Perry LLC, turning informal business processes into practical roadmaps, SOPs, and repeatable workflows.

United States

Message

At Alisa Perry LLC, I develop client-specific roadmaps, SOPs, and implementation plans that improve operational consistency and execution readiness. I turn informal business processes into structured documentation, repeatable workflows, and practical tools.

At Hylaine, LLC (First Citizens Bank), I supported regulatory and technology modernization by aligning business readiness, stakeholder engagement, and release planning. For the Domestic workstream of the ISO 20022 transformation, I led change readiness and stakeholder engagement across system, process, workflow, and role impacts.

I also supported Salesforce program delivery and legacy platform transition, partnering with Product Owners, compliance, architecture, and vendor teams. Initiatives were delivered on time and under a $2.1M budget.

At EHire (IHG Hotels & Resorts), I led customer-facing ServiceNow implementations and acted as Product Owner for multiple initiatives. Across my work, I embed readiness, training, communications, and adoption planning into Agile and SAFe delivery.

Experience

Work history, roles, and key accomplishments

Current

Independent Consultant / Change Management

Current

Alisa Perry LLC

Aug 2025 - Present (1 year 1 month)

Developed client-specific roadmaps, SOPs, and implementation plans to improve operational consistency and execution readiness. Translated informal business processes into structured documentation and scalable operating procedures.

Change Management Roadmapping SOP Development Process Mapping Governance Stakeholder Engagement

Senior Consultant / Enterprise Change & SAFe Transformation Lead

Hylaine, LLC

Aug 2023 - Apr 2025 (1 year 8 months)

Served as Enterprise Change and Transformation Lead for regulatory and technology modernization initiatives within a highly regulated financial services environment. Embedded change management into Agile/SAFe delivery, conducted impact assessments, and led readiness for ISO 20022 transformation.

SAFe Agile Change Management Stakeholder Engagement Impact Assessments ISO 20022 Salesforce Risk Management Budget Management

Senior Project Manager / Change Enablement & ServiceNow Transformation Lead

EHire

Aug 2022 - Jun 2023 (10 months)

Led high-visibility, customer-facing ServiceNow implementations supporting enterprise ITSM operations. Acted as Product Owner for multiple initiatives, translating complex business requirements into prioritized backlogs and delivery plans.

ServiceNow ITSM Agile Scrum Product Ownership Stakeholder Management SaaS Cloud Computing

ServiceNow Project Manager / Change Enablement Lead

Gravity IT

Sep 2021 - Jan 2022 (4 months)

Guided enterprise clients and internal delivery teams in adopting Agile and Scrum practices for ServiceNow implementations. Independently managed high-risk initiatives, ensuring delivery on schedule and within budget.

ServiceNow Agile Scrum Project Management Stakeholder Management Training Enablement

Release & Change Readiness Manager

Kaiser Permanente

Jun 2020 - Aug 2021 (1 year 2 months)

Led enterprise Change and Release Management activities supporting planned and unplanned production deployments. Partnered with Release Train Engineers and Product Owners to align release readiness and stakeholder communications during a waterfall-to-SAFe transition.

Change Management Release Management SAFe Agile Stakeholder Communication HyperCare Operational Readiness

Change Management Manager/ Business Process Modernization Lead

SunTrust / Truist

Apr 2019 - Jun 2020 (1 year 2 months)

Led change management initiatives supporting technology updates, compliance requirements, ServiceNow adoption, and business process modernization. Revamped Risk Assessment processes and rewrote standard operating procedures for problem management.

Change Management ServiceNow Process Modernization Risk Assessment SOP流程设计 Training Stakeholder Support

Change Coordinator

Chick-fil-A

Jul 2015 - Nov 2016 (1 year 4 months)

Supported enterprise ITSM operations, KPI dashboards, and ServiceNow Change Management implementations. Developed training documentation, gathered requirements, and resolved defects for enterprise change solutions.

ITSM ServiceNow Change Management Training Documentation Requirements Gathering Defect Resolution

Program / Project Manager

AT&T

Jul 2014 - Apr 2015 (9 months)

Directed program management activities for a $4.84M GigaPower infrastructure initiative. Managed vendor-sponsored and offshore testing resources while mitigating delivery risks.

Program Management Project Management Infrastructure Vendor Management Risk Mitigation Business Process Analysis

Program / Project Manager

GDOT

Feb 2014 - Jun 2014 (4 months)

Delivered strategic planning support through roadway system evaluations and stakeholder coordination. Produced executive dashboards, documentation, and milestone reporting to support regulatory compliance.

Strategic Planning Stakeholder Coordination Executive Dashboards Documentation Milestone Reporting Regulatory Compliance