Shawn Wilson
@shawnwilson
I lead enterprise technology and healthcare transformation programs from strategy through implementation and operational outcomes.
United StatesWhat I'm looking for
I'm leading enterprise technology programs at Bank of America across Data, AI/ML, Enterprise Architecture, and Application Development, including a $2 million software end-of-life modernization budget. I translate strategic objectives into delivery plans, governance, financial oversight, and executive reporting.
Previously, I led healthcare technology transformation at Centene, including a five-year customer service technology roadmap and an approximately $160 million telephony modernization business case. Across Wells Fargo, Collins Aerospace, Ally Bank, and Bank of America, I've delivered cross-functional programs that improved operations, strengthened governance, and supported large-scale change.
Experience
Work history, roles, and key accomplishments
Lead enterprise technology programs supporting Data, AI/ML, Enterprise Architecture, and Global Technology initiatives, partnering with executive leadership to translate strategic objectives into executable delivery plans. Manage a $2 million Software End-of-Life modernization project budget and drive governance, portfolio execution, and financial oversight.
Led enterprise healthcare technology transformation initiatives supporting Customer Service and Digital Operations, including a five-year Customer Service Technology strategy and a $160 million Telephony Modernization Business Case. Directed the implementation of enterprise Contact Center modernization initiatives by consolidating legacy platforms into Amazon Connect Omnichannel Cloud Contact Cent
Managed a portfolio of enterprise technology and business process initiatives supporting Consumer Lending Technology, delivering projects totaling over $10M with a 95% stakeholder satisfaction rate. Utilized Agile, Waterfall, and Hybrid methodologies with Jira, Microsoft Project, and Confluence.
Sr Project Manager
Collins Aerospace
Feb 2019 - Oct 2019 (8 months)
Led strategic digital technology and business process improvement initiatives in a highly regulated aerospace environment. Streamlined operational workflows, reducing process cycle times by 40% and increasing throughput by 25%, and implemented KPI-driven governance frameworks.
Managed enterprise technology initiatives supporting cybersecurity analytics and business operations, including a $1.7 million project budget. Directed full project lifecycle, vendor management, and compliance with SDLC, PMLC, and Agile methodologies.
Managed enterprise technology and operational initiatives supporting Global Technology & Operations, overseeing project governance deliverables including Tollgate Reviews, Production Turnover, and IT Governance activities.
Education
Degrees, certifications, and relevant coursework
Pfeiffer University
Bachelor of Science, Business Administration
Bachelor of Science in Business Administration from Pfeiffer University in Charlotte, NC.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Job categories
Skills
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