Benjamin Walczyk

Oversaw and implemented twenty-five projects for ServiceNow modules, such as IT Service Management, HR Service Delivery, Strategic Portfolio Management, Hardware Asset Management, Software Asset Management, Security Operations, and Integrated Risk Management, contributing to a substantial improvement in service request fulfillment and heightened customer satisfaction over a 94% average. Provided s

Managed over fifteen diverse projects across state and local government, nonprofit, data center, banking, telecommunications, and field management sectors. Proficient in ServiceNow modules, including HRSD, TNI, CSM, FSO, SPM, HAM, SAM, GRC, IRM, and FSM, enabling me to navigate complex project requirements and deliver tailored solutions in dynamic environments.

Managed the day-to-day global operations of Raytheon Technologies, the change management process as a ServiceNow Change Consultant, supervising workstream project delivery of ServiceNow FedRamp, problem and incident management, and change reporting metrics. Delivered and implemented a successful ServiceNow FedRamp tool for Raytheon Technologies to 200,000 global users.

Managed the day-to-day operations of the change management process as a change management consultant, supervising project workstream project management, quality assurance, financial and metrics, analytical, and communications. Created new golden standards for change management, which were adopted as a corporate policy.

Using Change Management and Lean Sigma Methodologies, facilitated and managed seven critical functional areas, ensuring milestones and objectives were met during the implementation of the IT SAP Project. Managed the $5 million SAP project budget and provided monthly project forecasts and accrual expenses.

Experienced business consultant specializing in the medical device industry. Spearheaded market expansion strategies to provide medical and software solutions for ECG devices, resulting in a 20% increase in client base for sales in Latin America, Asia, and Africa.

Proven ability to streamline processes and ensure accurate data management in Excel sheets to support community initiatives, with a focus on efficient management of food bank efforts for church family members. Developed design and implementation Excel sheets, enhancing data accuracy and operational efficiency to track church family needs.

Focused on International Security with a regional emphasis on Latin America. Gained a comprehensive understanding of global political dynamics and security challenges.

Grade: Maxwell School of Citizenship Undergraduate Scholarship

Concentrated on U.S. History and the Cold War Era, developing strong analytical and research skills. Awarded the Maxwell School of Citizenship Undergraduate Scholarship.

Grade: Project Management Essentials Certified (PMEC)™ Certification #59412979, Lean Six Sigma White Belt Certified (LSSWB)™ Certification#60838133

Obtained Project Management Essentials Certified (PMEC)™ Certification. Also earned Lean Six Sigma White Belt Certified (LSSWB)™ Certification, enhancing skills in process improvement and project execution.

Grade: OKR Certified

Achieved OKR Certified: Leadership and Goal Setting, demonstrating proficiency in objective and key results methodologies. This certification supports effective goal alignment and performance management.