DEMARCUS WILLIS
@demarcuswillis
Experienced IT project manager and ServiceNow leader driving ITSM transformations.
United StatesWhat I'm looking for
I am an IT project manager and Service Operations leader with an MBA and certifications (PMP, ITIL) who delivers ServiceNow implementations, major incident and change management, and cloud migration projects on schedule and within budget. I specialize in managing cross-functional teams, vendor relationships, and enterprise ITSM process design, using tools like Primavera P6, Jira, and AWS to track milestones, budgets, and risk.
Across FedEx, Wells Fargo, NCR, Children's Healthcare of Atlanta, SITA, and InComm, I led ServiceNow modules, drove EV fleet site construction projects, improved incident/problem governance, and administered operations teams — consistently improving visibility, governance, and KPI alignment while owning budgeting and stakeholder communications.
Experience
Work history, roles, and key accomplishments
Managed Georgia EV fleet expansion program including construction of local stations, vendor coordination, budgeting, risk mitigation, and post-construction testing while tracking milestones in Primavera P6 and ServiceNow.
Led ServiceNow implementation projects and operations teams for Incident, Problem, and Change management, delivering module implementations using Agile sprints and managing budgets, stakeholder reporting, and operational governance.
Led Agile development teams to deliver ServiceNow initiatives, managed timelines, budgets, KPIs and UAT governance, and maintained Jira user stories while producing weekly status and budget reports.
Project Manager / Incident Manager
Children's Healthcare of Atlanta
Jan 2019 - Dec 2020 (1 year 11 months)
Improved governance and visibility for major incident and problem management via ServiceNow, developed SLAs and processes, led scrum teams, and reported KPI alignment to senior leadership.
Manager of Service Operations
SITA
Jan 2016 - Dec 2019 (3 years 11 months)
Managed service operations and led ServiceNow implementations, AWS adoption, change advisory board activities, asset/access management, and offshore teams while overseeing budgets and service performance reporting.
Major Incident Manager
InComm
Jan 2015 - Dec 2016 (1 year 11 months)
Owned incident management processes and ServiceNow rollouts, produced trending and executive outage reports, supervised incident communicators, and supported change management to minimize service interruptions.
Education
Degrees, certifications, and relevant coursework
University of Phoenix
Master of Business Administration, Technology Management
Completed an MBA in Technology Management focusing on IT strategy, project management, and technology operations.
University of Arkansas at Little Rock
Bachelor of Business Administration, Management Information Systems
Completed a Bachelor of Business Administration in Management Information Systems emphasizing business systems, databases, and IT management.
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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