I've led launch readiness and adoption for Cornerstone OnDemand's Deloitte-partnered Salesforce ecosystem transformation, coordinating UAT, release planning, go/no-go governance, change management, and global adoption across 6,900+ customer accounts. I supported 10+ major capability launches, including Customer Health Scorecards, Success Plans, Remediation Playbooks, Business Reviews, CSQL pipelines, and AI-powered features.
At AT&T Business, I owned defect management for retail upgrades within its first consumer Salesforce change management team and improved reconciliation efficiency with an exception-based Excel QC approach. Across healthcare, SaaS, and partner enablement, I've built onboarding, training, communications, and operational programs from scratch to help teams adopt new tools and workflows with confidence.
