I’m looking for a director-level role where I can lead programs, Salesforce CRM and SaaS delivery, drive change management and adoption, and align C-suite stakeholders through clear governance, operating cadences, and continuous process improvement.
Open to opportunities
Cheryl Henry
@cherylhenry
I drive Salesforce CRM transformation as a Director of Project Management, leading change and delivery.
United StatesWhat I'm looking for
I’m a Director of Operations & Strategic Projects and Director Project Management/Senior Project Manager, focused on Salesforce CRM modernization, data migration, and organizational change management. I supported C-suite partners by handling confidential matters with discretion and building alignment on priorities, timelines, and quarterly initiatives.
Across global SaaS programs, I led Salesforce optimization for ~5K and ~4K users in Sales Cloud and Service Cloud, including workshop facilitation for case management, intake processes, queue routing, and SLAs. I also guided User Acceptance Testing and business validation to support operational continuity during deployments.
Operationally, I establish repeatable delivery systems—building operating cadences, maintaining dependency/blocker documentation in SharePoint, and standing up Centers of Excellence across multiple Salesforce instances with PMO stage-gates. In prior roles, I improved implementation speed (including a 4-week reduction) and streamlined CRM workflows from one week to 24 hours.
I bring leadership and structure to complex change with certifications in PMP and PROSCI Change Management, Oracle Infrastructure AI Foundation, and CSF Scrum Fundamentals. I’m driven by proactive process improvement—coaching teams, aligning stakeholders, and delivering confident adoption through training, governance, and clear communication.
Experience
Work history, roles, and key accomplishments
CL
Director Operations & Strategic Projects
Clemco.av
Aug 2025 - Jan 2026 (5 months)
Supported the Chief Project Officer by managing confidential communications and reviewed contract documents for accuracy, completeness, and deadlines. Built SharePoint documentation systems and ran executive operating cadences to align priorities and quarterly initiatives.
Led Salesforce CRM optimization and directed organizational change management across four global instances for ~5K users. Managed workshops, UAT for data migration/deployment, and established a Center of Excellence with stakeholder communications, change impact assessments, and adoption strategies.
Consultant Project Manager
Cengage Group
Aug 2021 - Aug 2022 (1 year)
Headed Salesforce CRM modernization and strategic implementation for ~4K global Sales Cloud users from kick-off through hyper-care. Directed change management governance (training and right-to-be-forgotten policies), led readiness assessments and adoption metrics, and managed stakeholder readiness and vendor alignment through business validation.
CE
Director Project Management & Senior PM
Cendyn
Aug 2015 - Dec 2020 (5 years 4 months)
Developed a Sales Cloud workflow plan that accelerated implementation from kick-off to go-live and reduced timelines by 4 weeks. Streamlined CRM hand-offs using Salesforce automation and managed a team of 10 analysts and a trainer while reporting weekly status for a ~$2M project backlog.
TR
Implementation PM / Service Delivery
TravelClick
Feb 2010 - Aug 2015 (5 years 6 months)
Owned business objectives, project plans, recruiting, and global CRM migration for TravelClick. Led KPI and project planning for Marriott’s upgrade across 4,200 properties in 79 countries and managed delivery for enterprise SaaS clients.
Education
Degrees, certifications, and relevant coursework
Georgia State University
Associate of Science (AS), Aviation Administration
Earned an Associate of Science (AS) in Aviation Administration at Georgia State University.
DeVry University
Bachelor of Science (BS), Technical Management
Earned a Bachelor of Science (BS) in Technical Management, with a minor in Human Resources, at DeVry University.
Tech stack
Software and tools used professionally
Availability
Open to opportunities
Location
United StatesAuthorized to work in
Social media
Job categories
Skills
Salesforce CRMSmartsheetMondayJiraSharePointTeamsProject ManagementPROSCI Change ManagementAgile MethodologyVendor ManagementStrategic PlanningProcess ImprovementClient SolutionsBudgetingRequirements GatheringSales SupportSaaS ImplementationCRM ImplementationData MigrationCenter Of Excellence (CoE)PMO CollaborationProgram ManagementTrainingRecruitmentCopilotChatGptClaudeGmailSalesforceChange ManagementChange LeadershipChange Communications
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