Alinda Ruth
@alindaruth
Results-driven sales leader with 17+ years driving revenue growth, market expansion and team performance.
KenyaWhat I'm looking for
I am a results-driven sales leader with 17+ years' experience in telecommunications, specializing in strategic sales management, market expansion, revenue forecasting and team mentorship. I have a proven track record — including a 20% zonal revenue increase within 12 months — achieved through targeted strategies, distribution optimization and data-driven decision-making.
I combine QA, analytics and CRM expertise to improve customer satisfaction and operational efficiency, having led virtual sales planning, implemented incentive programs, delivered KPI dashboards and automated reporting across regions. I am collaborative, committed to continuous improvement and adept at translating data insights into sustainable commercial outcomes.
Experience
Work history, roles, and key accomplishments
Zonal Sales Manager
Airtel Network (K) Ltd.
Jan 2024 - Present (1 year 8 months)
Delivered a 20% increase in zonal revenue within 12 months by executing targeted sales strategies, strengthening key accounts, and mentoring the sales team to improve monthly output.
Quality Assurance Specialist
Airtel Network (K) Ltd.
Mar 2018 - Dec 2023 (5 years 9 months)
Boosted customer satisfaction scores by 18% through data-driven QA protocols, virtual audits, SOP updates, staff training, and weekly KPI dashboards for senior management.
Territory Sales Executive
Airtel Network (K) Ltd.
Mar 2014 - Feb 2016 (1 year 11 months)
Increased territory revenue by renewing three major accounts and expanded market presence via retail/distributor network strengthening and new agent onboarding.
Data Analyst
Airtel Network (K) Ltd.
Feb 2013 - Dec 2013 (10 months)
Improved sales forecasting accuracy by 10% by developing weekly performance dashboards, consolidating customer data to identify purchasing patterns, and automating reporting tools.
Personal Secretary
Vineyard Gardens Hotel
Jan 2013 - Nov 2013 (10 months)
Improved meeting scheduling turnaround time by 36% and prepared reports and client communications to enhance stakeholder engagement and executive decision-making.
Data Specialist
Chavakali Imara Traders
Jan 2011 - Dec 2011 (11 months)
Managed data tasks to support business operations and reporting across the organisation during a one-year engagement.
Customer Care Representative
Airtel Network (K) Ltd.
Feb 2010 - Dec 2010 (10 months)
Provided customer support and service, handling inquiries and contributing to front-line resolution and retention efforts.
Education
Degrees, certifications, and relevant coursework
SUSt. Paul’s University
Bachelor of Business Administration, Business Administration
Bachelor of Business Administration awarded by St. Paul’s University, completed in 2025.
SUSt. Paul’s University
Diploma in Business Management, Business Management
Diploma in Business Management awarded by St. Paul’s University, completed in 2023.
Thika College of Management
Diploma in Front Office Operations, Front Office Operations
Diploma in Front Office Operations from Thika College of Management.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
Skills
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