Ali Jay

Currently working as a Customer Service Advisor, providing guidance to students on their loan applications. Responsibilities include advising on necessary evidence for loan approval.

Provided travel advice to callers, assisting them with bus and train routes between destinations. Primarily supported elderly callers with their travel inquiries.

Handled inbound calls from customers regarding billing issues, setting up direct debits, and resolving complaints. Achieved sales targets by up-selling smart meters and managing a high volume of calls under pressure.

Worked in Tier 3 of Track and Trace, contacting individuals exposed to COVID-19. Advised on self-isolation and collected necessary details for system updates.

Performed various duties including answering phones, taking orders, serving customers, and preparing orders for collection. Maintained cleanliness of the workplace and assisted with general food preparation.

Worked in the Retention Department, handling calls from customers looking to upgrade or cancel accounts. Discussed billing, offered special promotions, and persuaded customers to retain services, meeting individual and team targets.

Gained experience as an Estate Caretaking Trainee, performing duties such as close cleaning, litter picking, and window cleaning. Assisted tenants with inquiries and obtained signatures upon job completion.

Worked as a Counter Assistant, handling telephone orders, serving customers, and preparing orders for collection. Managed general food preparation and maintained a clean work environment.

Participated in intensive customer service training and group tasks to enhance teamwork and communication skills. Learned techniques for handling difficult situations and building customer relationships.

Performed a wide range of duties in a busy convenience store, including serving customers, managing stock, operating the till, and cashing up. Assisted customers and maintained store cleanliness.

Assisted joiners and plumbers with general laboring duties, ensuring correct equipment and tools were available. Also helped tenants with their inquiries.

Achieved Intermediate 1 qualifications in Administration, History, Maths, and Art & Design. Also completed Standard Grade levels in Administration, Business Management, English, Science, and French, and Access 3 in Modern Studies.