Alicia Goode

Assisted the first-grade teacher with daily activities, including passing out papers and helping students with their work. Provided one-on-one support to students needing extra help and substituted when the teacher was absent.

Assisted psychologists with student testing and worked as a secretary in the front office. Provided daily support to students with their schoolwork and substituted for absent teachers.

Assisted customers with scheduling appointments and locating their rides, ensuring efficient service. Provided remote customer support, addressing inquiries and resolving issues.

Assisted customers with technical problems, troubleshooting, course registration, and password resets, while maintaining empathy. Resolved customer issues in a timely manner through active listening and chat support, utilizing Salesforce and CRM.

Cared for children aged 2-4, preparing and serving balanced nutritional meals. Organized educational games, read storybooks, and planned outdoor activities, meeting with parents weekly to discuss plans.

Provided daily personal care, including bathing, grooming, dressing, and toileting, for clients. Managed meal preparation, grocery shopping, housekeeping, laundry, and other errands, ensuring comprehensive support.

Assisted customers with returns, purchases, and phone inquiries, resolving disputes and providing support. Maintained a high level of customer satisfaction by addressing their needs efficiently.

Assisted clients via phone and email, managing inquiries and administrative tasks. Performed filing, data management, and drafted office memos, while also handling payroll and driving clients to appointments.

Graduated with an Associate of Applied Science in Culinary Arts. The program focused on developing practical culinary skills and knowledge.