Alicia Goode
@aliciagoode
Dedicated customer support representative with a background in education.
What I'm looking for
My name is Alicia Goode, and I am a dedicated professional with extensive experience in customer service and education. I have a strong background in assisting clients and students, ensuring their needs are met with empathy and efficiency. My journey has equipped me with outstanding organizational and communication skills, which I leverage to create a supportive environment for both customers and students.
Throughout my career, I have worked in various roles, including as a Remote Customer Support Representative and a Paraprofessional. I have a proven track record of maintaining a clean and organized workspace while multitasking effectively. My experience in the culinary arts has also allowed me to prepare and serve meals for large groups, showcasing my ability to work under pressure without sacrificing quality.
I am passionate about fostering positive relationships and creating a nurturing atmosphere for children and clients alike. I am eager to bring my skills and experience to a new role where I can continue to make a positive impact.
Experience
Work history, roles, and key accomplishments
Assistant First Grade Teacher/Substitute Teacher
Southside Elementary School
Aug 2023 - Apr 2025 (1 year 8 months)
Assisted the first-grade teacher with daily activities, including passing out papers and helping students with their work. Provided one-on-one support to students needing extra help and substituted when the teacher was absent.
Paraprofessional
Danville Public Schools/Westwood Middle School
Mar 2023 - Aug 2023 (5 months)
Assisted psychologists with student testing and worked as a secretary in the front office. Provided daily support to students with their schoolwork and substituted for absent teachers.
Remote Customer Support Representative
ModivCare
Jan 2022 - Mar 2023 (1 year 2 months)
Assisted customers with scheduling appointments and locating their rides, ensuring efficient service. Provided remote customer support, addressing inquiries and resolving issues.
Remote Customer Care Representative/Chat Support
TTEC
Mar 2019 - Jan 2022 (2 years 10 months)
Assisted customers with technical problems, troubleshooting, course registration, and password resets, while maintaining empathy. Resolved customer issues in a timely manner through active listening and chat support, utilizing Salesforce and CRM.
Nanny
Nanny
Jan 2019 - Dec 2021 (2 years 11 months)
Cared for children aged 2-4, preparing and serving balanced nutritional meals. Organized educational games, read storybooks, and planned outdoor activities, meeting with parents weekly to discuss plans.
Caregiver
Public Partnerships
Jun 2009 - Oct 2019 (10 years 4 months)
Provided daily personal care, including bathing, grooming, dressing, and toileting, for clients. Managed meal preparation, grocery shopping, housekeeping, laundry, and other errands, ensuring comprehensive support.
Sales Associate
La Belle Boutique
Apr 2009 - Dec 2011 (2 years 8 months)
Assisted customers with returns, purchases, and phone inquiries, resolving disputes and providing support. Maintained a high level of customer satisfaction by addressing their needs efficiently.
Personal Assistant/Driver
V-Care Transportation
Jan 2002 - Jun 2007 (5 years 5 months)
Assisted clients via phone and email, managing inquiries and administrative tasks. Performed filing, data management, and drafted office memos, while also handling payroll and driving clients to appointments.
Education
Degrees, certifications, and relevant coursework
Johnson & Wales University
Associate of Applied Science, Culinary Arts
Graduated with an Associate of Applied Science in Culinary Arts. The program focused on developing practical culinary skills and knowledge.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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