angel thompson
@angelthompson1
Customer-focused support professional with 5+ years helping clients through chat, phone, and documentation.
What I'm looking for
I’m a customer-focused support professional with 5+ years of experience providing exceptional support to clients, families, and multidisciplinary teams. I’m known for strong customer communication, active listening, and handling day-to-day requests with care and professionalism.
In my current role as a Registered Behavior Technician, I provide professional support to clients and families while delivering excellent customer service. I build positive relationships through compassionate communication, maintain accurate confidential documentation, and collaborate with supervisors and healthcare professionals.
Previously, as an ABA Therapist, I delivered individualized client support while maintaining excellent communication with families. I supported documentation, scheduling, and progress reporting, while consistently protecting confidentiality and staying organized across priorities.
Earlier in my career, I worked as a Daycare Assistant, where I communicated daily with parents and provided exceptional care and customer service in a fast-paced environment. I’ve carried those strengths—organization, attention to detail, multitasking, and problem-solving—into every role, including data entry and scheduling support.
Experience
Work history, roles, and key accomplishments
Registered Behavior Technician
Positive Behavior Supports Corporation
Oct 2022 - Present (3 years 9 months)
Provide professional support to clients and families while delivering customer service and compassionate communication. Maintain accurate confidential documentation and collaborate with supervisors and healthcare professionals to resolve concerns and manage multiple priorities.
ABA Therapist
BEST Services Inc
Aug 2020 - Jan 2022 (1 year 5 months)
Deliver individualized client support with excellent communication to families. Assist with documentation, scheduling, and progress reporting while maintaining professionalism and confidentiality.
Daycare Assistant
Play and Learn Daycare
Aug 2017 - Jul 2019 (1 year 11 months)
Communicate daily with parents and provide care in a fast-paced environment. Manage multiple responsibilities while delivering exceptional customer service.
Education
Degrees, certifications, and relevant coursework
Hampton University
Bachelor's Degree
Earned a Bachelor's Degree from Hampton University.
Annapolis High School
High School Diploma
Earned a High School Diploma from Annapolis High School.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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