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angel thompsonAT
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angel thompson

@angelthompson1

Customer-focused support professional with 5+ years helping clients through chat, phone, and documentation.

United States
Message

What I'm looking for

I’m seeking a remote Customer Service, Chat Support, Virtual Assistant, or Administrative Support position where I can deliver exceptional chat/email and phone support, handle documentation and scheduling, solve problems with empathy, and protect confidential information.

I’m a customer-focused support professional with 5+ years of experience providing exceptional support to clients, families, and multidisciplinary teams. I’m known for strong customer communication, active listening, and handling day-to-day requests with care and professionalism.

In my current role as a Registered Behavior Technician, I provide professional support to clients and families while delivering excellent customer service. I build positive relationships through compassionate communication, maintain accurate confidential documentation, and collaborate with supervisors and healthcare professionals.

Previously, as an ABA Therapist, I delivered individualized client support while maintaining excellent communication with families. I supported documentation, scheduling, and progress reporting, while consistently protecting confidentiality and staying organized across priorities.

Earlier in my career, I worked as a Daycare Assistant, where I communicated daily with parents and provided exceptional care and customer service in a fast-paced environment. I’ve carried those strengths—organization, attention to detail, multitasking, and problem-solving—into every role, including data entry and scheduling support.

Experience

Work history, roles, and key accomplishments

PC
Current

Registered Behavior Technician

Positive Behavior Supports Corporation

Oct 2022 - Present (3 years 9 months)

Provide professional support to clients and families while delivering customer service and compassionate communication. Maintain accurate confidential documentation and collaborate with supervisors and healthcare professionals to resolve concerns and manage multiple priorities.

Education

Degrees, certifications, and relevant coursework

Hampton University logoHU

Hampton University

Bachelor's Degree

Earned a Bachelor's Degree from Hampton University.

AS

Annapolis High School

High School Diploma

Earned a High School Diploma from Annapolis High School.

Tech stack

Software and tools used professionally

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