Christina Gronowski
@christinagronowski
Customer service professional skilled in remote support, issue resolution, and empathetic communication.
What I'm looking for
I’m a dependable, customer-focused professional with strong communication skills and proven experience delivering high-quality customer support in fast-paced environments. I handle high-volume communication professionally through phone, text, and email while maintaining empathy and professionalism.
As Owner / Childcare Provider at Little Cubbies Childcare, I serve as the primary customer contact, resolving concerns and de-escalating issues while following policies, procedures, and confidentiality requirements. I also accurately document client information, schedules, billing, and service updates while meeting performance expectations.
Before that, I supported families and staff in structured school environments as a Paraprofessional / Education Support role, and provided one-on-one care as an In-Home Caregiver. In each setting, I stayed organized under pressure, communicated clearly, and built long-term trust through reliability and consistency.
Experience
Work history, roles, and key accomplishments
Owner / Childcare Provider
Little Cubbies Childcare
Jan 2019 - Present (7 years 6 months)
Served as the primary customer contact for high-volume communication via phone, text, and email, resolving concerns professionally. Documented client information, schedules, billing, and service updates while following policies and confidentiality requirements.
In-Home Caregiver
Private Clients
Provided one-on-one in-home support while maintaining respectful, professional communication. Documented daily activities and followed care plans accurately to build trust through reliability and consistency.
Paraprofessional / Education Support
Local School District
Provided direct education support in structured environments with clear performance expectations. Communicated with staff and families, followed documented plans and procedures, and maintained professionalism in high-stress situations.
Education
Degrees, certifications, and relevant coursework
High School Diploma
High School Diploma, High School
Earned a High School Diploma.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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