IM
Open to opportunities

imani mwega

@imanimwega

Motivated Client Support Specialist with experience in customer service.

United States

What I'm looking for

I am looking for a role that values teamwork and offers growth opportunities.

I am a dedicated Client Support Specialist with over two years of experience in customer service and legal intake roles, particularly in healthcare and tech-related environments. My strong problem-solving abilities and excellent communication skills have enabled me to effectively handle sensitive data, resolve client issues, and deliver top-tier service in fast-paced, remote settings.

Throughout my career, I have demonstrated a commitment to achieving positive results and contributing to team success. I have maintained a 95%+ quality assurance score in my previous role at UnitedHealthcare, where I provided remote customer support in a high-volume call center. My ability to adapt to evolving client needs and tech tools has been a key factor in my success, allowing me to build positive relationships with clients and ensure their satisfaction.

Experience

Work history, roles, and key accomplishments

CS
Current

Nanny

College Nannies And Sitters

Oct 2024 - Present (7 months)

Engaged with children on age-appropriate levels, supporting them in play activities, meals, snacks, hygiene, and socialization. Built positive and nurturing environments to support child social and emotional growth.

PR

Legal Intake Specialist

Promark

Sep 2023 - Apr 2024 (7 months)

Conferred with clients and other involved parties to gather and track case information. Assisted counsel in preparing answers, providing documentation, and information for discovery requests.

SS

Tutor

Self Employed Services

Apr 2022 - Feb 2024 (1 year 10 months)

Supported students with helpful study habits and exam strategies, motivating them towards learning and studying to build self-confidence. Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.

IC

Preschool Teacher

Ivy Kids Early Learning Center

Apr 2023 - Aug 2023 (4 months)

Monitored students' academic, social, and emotional progress, recording observations in individual files. Sanitized toys and play equipment daily to maintain safety and cleanliness.

TE

Legal Intake Specialist

Teleperformance

Sep 2022 - Apr 2023 (7 months)

Assisted counsel in preparing answers, providing documentation, and information for discovery requests. Prepared legal briefs, motions, and pleadings, managing scheduling of court calendars and deadlines.

UN

Customer Service Representative

UnitedHealthcare

Apr 2022 - Jan 2023 (9 months)

Provided customer support in a high-volume call center for healthcare services, entering and managing sensitive health data with high accuracy. Resolved escalations, discrepancies, and account holds while maintaining professionalism.

FS

Manager

Freddy's Frozen and Steakburgers

Aug 2020 - May 2021 (9 months)

Cross-trained existing employees to maximize team agility and performance. Developed and maintained relationships with customers and suppliers through account development.

Education

Degrees, certifications, and relevant coursework

University of Houston logoUH

University of Houston

Bachelor of Arts, Political Science

Grade: Financial need Scholarship Recipient

Activities and societies: ASA (African Student Association), SEA (Students of East Africa), NSBE (National Society of Black Engineers)

Conferred with clients and other involved parties to gather and track case information. Assisted counsel in preparing answers, providing documentation, and information for discovery request. Prepared legal briefs, motions, and pleadings.

Houston Community College logoHC

Houston Community College

Associate of Arts, Political Science And Government

Grade: Honor Roll 2022-2023

Supported students with helpful study habits and exam strategies. Motivated students towards learning and studying to build self-confidence and reduce fear of failure. Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.

FS

Foster High School

High School Diploma

Grade: 4.0 GPA, Honor Roll 2018-2022

Activities and societies: Cheer Team, ASA

Completed AP courses in Biology, English III, and World History. Participated in the Cheer Team and African Student Association (ASA).

Tech stack

Software and tools used professionally

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imani mwega - Nanny - College Nannies And Sitters | Himalayas