imani mwega
@imanimwega
Motivated Client Support Specialist with experience in customer service.
What I'm looking for
I am a dedicated Client Support Specialist with over two years of experience in customer service and legal intake roles, particularly in healthcare and tech-related environments. My strong problem-solving abilities and excellent communication skills have enabled me to effectively handle sensitive data, resolve client issues, and deliver top-tier service in fast-paced, remote settings.
Throughout my career, I have demonstrated a commitment to achieving positive results and contributing to team success. I have maintained a 95%+ quality assurance score in my previous role at UnitedHealthcare, where I provided remote customer support in a high-volume call center. My ability to adapt to evolving client needs and tech tools has been a key factor in my success, allowing me to build positive relationships with clients and ensure their satisfaction.
Experience
Work history, roles, and key accomplishments
Nanny
College Nannies And Sitters
Oct 2024 - Present (7 months)
Engaged with children on age-appropriate levels, supporting them in play activities, meals, snacks, hygiene, and socialization. Built positive and nurturing environments to support child social and emotional growth.
Legal Intake Specialist
Promark
Sep 2023 - Apr 2024 (7 months)
Conferred with clients and other involved parties to gather and track case information. Assisted counsel in preparing answers, providing documentation, and information for discovery requests.
Tutor
Self Employed Services
Apr 2022 - Feb 2024 (1 year 10 months)
Supported students with helpful study habits and exam strategies, motivating them towards learning and studying to build self-confidence. Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
Preschool Teacher
Ivy Kids Early Learning Center
Apr 2023 - Aug 2023 (4 months)
Monitored students' academic, social, and emotional progress, recording observations in individual files. Sanitized toys and play equipment daily to maintain safety and cleanliness.
Legal Intake Specialist
Teleperformance
Sep 2022 - Apr 2023 (7 months)
Assisted counsel in preparing answers, providing documentation, and information for discovery requests. Prepared legal briefs, motions, and pleadings, managing scheduling of court calendars and deadlines.
Customer Service Representative
UnitedHealthcare
Apr 2022 - Jan 2023 (9 months)
Provided customer support in a high-volume call center for healthcare services, entering and managing sensitive health data with high accuracy. Resolved escalations, discrepancies, and account holds while maintaining professionalism.
Manager
Panda Express
May 2021 - Aug 2022 (1 year 3 months)
Controlled costs to keep the business operating within budget and increase profits. Streamlined and monitored quality programs to alleviate overdue compliance activities.
Manager
Freddy's Frozen and Steakburgers
Aug 2020 - May 2021 (9 months)
Cross-trained existing employees to maximize team agility and performance. Developed and maintained relationships with customers and suppliers through account development.
Education
Degrees, certifications, and relevant coursework
University of Houston
Bachelor of Arts, Political Science
Grade: Financial need Scholarship Recipient
Activities and societies: ASA (African Student Association), SEA (Students of East Africa), NSBE (National Society of Black Engineers)
Conferred with clients and other involved parties to gather and track case information. Assisted counsel in preparing answers, providing documentation, and information for discovery request. Prepared legal briefs, motions, and pleadings.
Houston Community College
Associate of Arts, Political Science And Government
Grade: Honor Roll 2022-2023
Supported students with helpful study habits and exam strategies. Motivated students towards learning and studying to build self-confidence and reduce fear of failure. Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
Foster High School
High School Diploma
Grade: 4.0 GPA, Honor Roll 2018-2022
Activities and societies: Cheer Team, ASA
Completed AP courses in Biology, English III, and World History. Participated in the Cheer Team and African Student Association (ASA).
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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