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Asia Smith

@asiasmith

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Experienced remote Customer Service Representative with a focus on efficiency.

United States

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What I'm looking for

I seek a role that values customer satisfaction and offers growth opportunities.

I'm an experienced remote Customer Service Representative with over four years in virtual call center environments. My ability to handle high call volumes and resolve customer issues efficiently has allowed me to deliver exceptional service from a home-based setup. I am adept at using CRM systems and managing multiple communication channels while maintaining professionalism in all interactions.

During my tenure at Arise, I successfully managed over 30 daily inbound calls and live chats, providing technical and billing support, order tracking, and product information. I pride myself on my ability to resolve escalated customer concerns quickly and effectively, adapting to multiple client platforms and tools in a remote environment. My commitment to maintaining call quality standards has consistently helped me meet performance goals.

Prior to my role at Arise, I gained valuable experience in logistics and support roles, including leading a small logistics team and assisting with inventory and order fulfillment in a warehouse setting. My diverse background has equipped me with strong time management skills and a self-motivated work ethic, making me a valuable asset in any customer-focused environment.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Arise

Mar 2020 - Present (5 years 2 months)

Delivered high-quality service remotely, managing 30+ daily inbound calls and live chats. Provided technical and billing support, order tracking, and product information while resolving escalated customer concerns quickly and effectively.

CRM Systems Technical Support Billing Support

Current

Customer Service Representative

Current

Arise

Mar 2020 - Present (5 years 2 months)

Delivered high-quality remote customer service, managing 30+ daily inbound calls and live chats while providing technical and billing support. Resolved escalated customer concerns effectively, adapted to multiple client platforms, and consistently met performance goals.

CRM Systems Technical Support Billing Support

Support Worker

Select Staffing

Dec 2019 - Mar 2020 (3 months)

Assisted with inventory management, order preparation, and fulfillment in a fast-paced warehouse environment. Contributed to team efficiency and accuracy in shipping and receiving processes.

Inventory Management order fulfillment Team Collaboration

Support Worker

Select Staffing

Dec 2019 - Mar 2020 (3 months)

Assisted with inventory, order preparation, and fulfillment in a fast-paced warehouse environment. Contributed to team efficiency and accuracy in shipping and receiving processes.

Inventory Management Order Processing Fulfillment Shipping

Team Lead - Logistics

Valmeria Glass

Jan 2018 - Jul 2018 (6 months)

Led and trained a small logistics team on daily shipping and receiving operations. Ensured timely product delivery and maintained inventory accuracy.

Team Leadership Logistics Training Process Management Team Management

Temporary Warehouse Worker

Academy Warehouse

Oct 2013 - May 2014 (7 months)

Worked as a temporary warehouse worker assisting with various tasks. Contributed to warehouse operations during the specified period.

Team Collaboration General Labor

Team Lead - Logistics

Valmeria Glass

Jan 2018 - Jul 2018 (6 months)

Led and trained a small logistics team on daily shipping and receiving operations. Ensured timely product delivery and maintained inventory accuracy.

Team Leadership Logistics Shipping Training

Child Caregiver

Private Childcare Provider

May 2014 - Jan 2018 (3 years 8 months)

Provided structured in-home childcare focusing on safety and child development. Managed scheduling, resolved conflicts, and communicated effectively with parents.

Childcare Scheduling Conflict Resolution Child Supervision

Child Caregiver

Private Childcare Provider

May 2014 - Jan 2018 (3 years 8 months)

Provided structured in-home childcare with a focus on safety and child development. Managed scheduling, resolved conflicts, and maintained effective parent communication.

Childcare Scheduling Conflict Resolution

Temporary Warehouse Worker

Academy Warehouse

Oct 2013 - May 2014 (7 months)

Performed general warehouse duties as a temporary worker. Assisted with tasks related to receiving or preparing goods.

General Labor

Education

Degrees, certifications, and relevant coursework

Virginia College

Associate of Science, Medical Assisting

Completed an Associate of Science program in Medical Assisting. Coursework included Medical Billing & Coding, Medical Terminology, ECG, Phlebotomy, and Anatomy & Physiology.

Baldwin County High School

High School Diploma, General Studies

Earned a High School Diploma. Completed standard high school curriculum.

Middle Georgia State University

Bachelor of Science in Nursing, Nursing

Pursued a Bachelor of Science degree focusing on nursing principles and practices. Studied core curriculum related to patient care, health assessment, and medical procedures.