Asia Williams

I am a dedicated customer support professional with over five years of experience delivering chat, email, and phone-based service across healthcare, education, and retail sectors. I specialize in high-volume interaction management, clear written communication, and maintaining confidentiality under HIPAA standards.

My background includes roles in remote call centers where I scheduled appointments, verified client information, and resolved complex inquiries using CRM platforms such as Zendesk, Salesforce, and Freshdesk. I consistently apply empathy and troubleshooting skills to de-escalate situations and ensure positive customer experiences.

In addition to customer service, I have hands-on experience in classroom support as a substitute teacher and in frontline retail and grocery operations, which strengthened my adaptability, time management, and record-keeping abilities. I also have experience supervising children and creating structured routines in a self-employed childcare role.

I hold an Associate of Science in Allied Health and a Substitute Teaching Certification, and I bring a reliable, detail-oriented approach to remote and fast-paced environments. I am committed to continuous improvement and delivering dependable, compassionate support to customers and stakeholders.