johanna giron
@johannagiron
Bilingual customer service representative with 5+ years of experience.
What I'm looking for
I am a reliable and bilingual professional with over five years of experience in childcare, customer service, and delivery work. My journey has equipped me with strong communication skills and the ability to empathize with clients, ensuring they receive exceptional service. I thrive in fast-paced environments and am adept at multitasking, which allows me to manage various responsibilities effectively.
In my previous roles, I have demonstrated my commitment to providing a great experience for clients. As a nanny, I prioritized the safety and emotional support of the child in my care while maintaining open communication with parents. My experience as a delivery driver further honed my organizational skills and ability to handle time-sensitive tasks independently. I am now seeking a remote Customer Service Representative role where I can leverage my skills to help clients and contribute positively to their experiences.
Experience
Work history, roles, and key accomplishments
Delivery Driver
Amazon Flex
Jan 2023 - Present (2 years 7 months)
Independently managed delivery routes and time-sensitive package handling using navigation tools. Maintained professional customer interactions during deliveries.
Nanny
Private Family
Feb 2022 - Apr 2025 (3 years 2 months)
Served as the primary caregiver for a child, ensuring safety, structure, and emotional support. Maintained open and transparent communication with parents regarding child development and routines.
Sales Associate
Aldo
Jan 2018 - Dec 2019 (1 year 11 months)
Provided excellent customer service in a fast-paced retail setting. Assisted customers with product selection and purchases, upselling when appropriate.
Education
Degrees, certifications, and relevant coursework
Obra D. Tompkins High School
High School Diploma, General Studies
Completed high school education and earned a diploma in 2018.
University of Houston – Downtown
Attended, General Studies
Attended the University of Houston – Downtown in 2018.
Lone Star College
Attended, General Studies
Attended Lone Star College in 2019.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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