Alexus Facey
@alexusfacey
I am an experienced customer service specialist in healthcare and loans.
United StatesWhat I'm looking for
I am a compassionate, results-driven customer service specialist with healthcare and loan servicing experience, skilled at managing high call volumes, resolving issues efficiently, and delivering exceptional support. I hold a CNA license, CPR certification, and have EMR experience supporting accurate patient records and clinical documentation.
I excel in remote and in-person teams, using Zoom and Slack, and bring strong communication, de-escalation, multitasking, and compliance-focused skills gained from roles in loan servicing, call centers, and office coordination.
Experience
Work history, roles, and key accomplishments
Office Coordinator
Immaculate Healthcare Solutions
Apr 2025 - Present (5 months)
Coordinate office workflow, manage healthcare documentation, and interact with patients and vendors to maintain accurate records and support clinic operations.
Loan Servicing Specialist
Nelnet
Dec 2023 - Mar 2025 (1 year 3 months)
Managed student aid loans and resolved client concerns via phone and email while maintaining accurate logs and ensuring compliance with federal loan regulations.
Bartender / Waitress
Crave Lounge
Oct 2021 - Mar 2022 (5 months)
Delivered memorable customer experiences and promoted VIP service tables in a fast-paced environment, developing strong interpersonal and service skills.
Customer Service Representative
Pomeroy
Dec 2020 - Jun 2021 (6 months)
Provided technical assistance and resolved customer inquiries via phone and online platforms, maintaining high customer satisfaction and support ticket resolution.
Call Center Representative
RTI International
Apr 2020 - Nov 2020 (7 months)
Responded to a high volume of inbound calls, accurately gathered customer data, and assisted callers with inquiries while maintaining data-entry accuracy.
Education
Degrees, certifications, and relevant coursework
GCGwinnett Technical College
2019 -
Attended Gwinnett Technical College beginning September 2019 and currently enrolled.
Southeast Raleigh High School
High School Diploma
Graduated from Southeast Raleigh High School in December 2015.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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