JAJulie Aguilera
@julieaguilera
Customer service specialist with over a year of experience.
United StatesWhat I'm looking for
I am a dedicated customer service professional with over a year of experience in various roles, including loan processing and medical customer service. My friendly and outgoing nature allows me to connect with customers easily, fostering trust and satisfaction. I am bilingual in English and Spanish, which enhances my ability to assist a diverse clientele.
In my most recent role as a Loan Processing Specialist Supervisor at Insight Global, I led a team in assisting students with federal aid inquiries. I focused on measuring team performance, developing standard operating procedures, and ensuring adherence to industry regulations. My experience as a Team Lead at Ability-GO further honed my skills in training new hires and managing customer interactions effectively.
Throughout my career, I have consistently demonstrated my ability to work independently and collaboratively, always striving for excellence in customer service. I am self-motivated and reliable, always eager to learn new techniques to improve my performance and that of my team.
Experience
Work history, roles, and key accomplishments
Loan Processing Specialist Supervisor
Insight Global Maximus Contract
Mar 2024 - Dec 2024 (9 months)
Assisted students with federal aid inquiries and measured team performance, identifying areas for improvement and preparing reports. Developed and maintained standard operating procedures, ensuring employees adhered to policies and established procedures.
Team Lead
Ability-GO
Jan 2020 - Jan 2024 (4 years)
Assisted members with submitting MassHealth or Health Connector health insurance applications and updating personal information. Guided members in selecting health or dental insurance plans and provided live chat support.
Medical Customer Service Representative
Emerald AR Systems
Aug 2018 - Dec 2019 (1 year 4 months)
Assisted patients with medical insurance information and submitted claims to insurance providers. Processed payments over the phone while working remotely on an overnight shift.
Customer Service Rep
Unifirst Corp
Jun 2015 - Aug 2018 (3 years 2 months)
Processed payments over the phone and assisted customers with ordering new uniforms. Managed accounts payable and accounts receivable, performed data entry, and answered multi-line phones.
Receptionist/Payroll Clerk
State Security
Sep 2009 - Jun 2015 (5 years 9 months)
Managed multi-line phones, filed documents, and created schedules. Handled payroll, called customers to collect payments, and operated office machines.
Assistant Manager/Receptionist
Paint Techs Construction Co
May 2003 - Aug 2009 (6 years 3 months)
Answered multi-line phones, performed typing tasks, and provided customer service. Operated office machines including fax and copy machines, and handled data entry and payroll.
Education
Degrees, certifications, and relevant coursework
Socorro High School
High School Diploma, General Studies
Completed high school education, gaining foundational knowledge and skills across various subjects. Graduated with a high school diploma.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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