Mary Mabry

I am a dedicated Remote Healthcare Customer Service Specialist with over 10 years of experience in patient intake, call center operations, and executive-level support. My expertise lies in utilizing various EMR platforms such as ECW, Zocdoc, and OpenLoop, ensuring that I provide top-notch service while maintaining HIPAA compliance. I pride myself on my ability to handle high-volume calls with empathy and efficiency, coordinating care and resolving complex issues for patients.

Throughout my career, I have held positions that required exceptional organizational skills and the ability to multitask effectively. As a Remote Intake Coordinator at HelixVM, I scheduled nationwide provider appointments and verified insurance information, all while maintaining meticulous records. My previous role as a Call Center Representative at LoanCare allowed me to hone my skills in analyzing customer financial information and processing loan documents, further enhancing my ability to provide comprehensive support.