Alexis Nash
@alexisnash
I resolve customer issues across high-volume service, banking, and technical support.
United StatesWhat I'm looking for
I've supported customers for Concentrix on AARP and Apple accounts, as well as Aston Carter for Alabama Power, resolving inquiries, complaints, account needs, and technical support issues in high-volume environments.
At Cadence Bank, I assisted clients with deposits, withdrawals, transfers, bill payments, and banking product questions while monitoring accounts for fraudulent activity and coordinating with fraud prevention, lending, and operations teams.
I'm committed to high-quality customer service, using CRM systems to maintain accurate records, improve follow-up, and help customers reach effective resolutions.
Experience
Work history, roles, and key accomplishments
Provided exceptional customer service by addressing inquiries and resolving issues, utilizing CRM software to track interactions and maintain detailed records. Managed high volume of calls and emails while assisting with customer onboarding and participating in training sessions.
Education
Degrees, certifications, and relevant coursework
Bessemer City High School
High School Diploma, General Studies
2013 - 2017
Earned a High School Diploma from Bessemer City High School from 2013 to 2017.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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