Open to opportunities

Brischelle Willis

@brischellewillis

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Energetic customer service specialist with strong problem-solving and multitasking skills.

United States

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What I'm looking for

I seek a customer-service role where I can apply technical troubleshooting, mentoring, and problem-solving in a collaborative, growth-oriented team.

I am a dedicated customer service professional with broad experience supporting financial, retail, and technical accounts. I consistently handle high volumes of inquiries while maintaining accuracy and empathy to resolve billing, account, and technical issues.

At FISERV and Bank of America I managed account and billing issues, balance transfers, disputes, wire transfers and online banking support, and I documented and tracked inbound support requests to resolution. I also cross-sold services and completed research and follow-up tasks that improved member outcomes.

In technical roles at Amazon and Sprint Nextel I provided troubleshooting, program and installation support, and led training efforts. I was promoted and recognized for performance, led top team metrics, and was selected from hundreds of representatives to meet senior leadership to discuss process improvements.

I bring strong verbal and written communication, superior organization, and a consistent ability to mentor peers, improve processes, and meet goals. I am quick to learn new systems and tools and focused on delivering measurable results for customers and employers.

Experience

Work history, roles, and key accomplishments

Customer Support Representative

Fiserv

Jul 2022 - Jun 2023 (11 months)

Resolved account and billing issues and processed a high volume of customer inquiries while troubleshooting root causes and documenting support requests; mentored less experienced associates and provided individualized empathy and assurance.

Customer Support Billing Dispute Resolution Troubleshooting Documentation Mentoring CRM Call Center

Customer Support Representative

Bank of America

Jan 2020 - Jun 2022 (2 years 5 months)

Handled balances, transfers, wire transfers, stop payments and online/mobile banking issues while researching member questions, performing error corrections and cross-selling products to meet assigned goals.

Mobile Banking Wire Transfers Error Resolution Research Customer Service Cross Selling Cavion Documentation

Customer Service Representative

Amazon

Sep 2018 - Apr 2019 (7 months)

Provided technical and installation support for vendor applications, entered and confirmed orders and payments, and troubleshooted system functionality and failed confirmations for custom home accounts.

Mastermind Technical Support Installation Order Processing Data Entry Troubleshooting Informix Customer Support

Accounts Payable Clerk

Express Employment

Nov 2017 - Jun 2018 (7 months)

Managed accounts payable records by checking and approving invoices, resolving discrepancies, answering vendor inquiries, and running accounting reports in JD Edwards to support monthly close and budgeting.

Accounts Payable Vendor Management Data Entry Budgeting

Advanced Technical Support Specialist

Sprint Nextel Corporation

Aug 2014 - Jun 2017 (2 years 10 months)

Provided advanced technical support and billing dispute resolution, trained new hires, and was promoted within six months; led the team to highest performance metrics for four consecutive months and was selected from 320 reps for leadership review.